Homewood Suites by Hilton Atlanta-Galleria/Cumberland

Awful!!! We arrived late and our room was not clean at alllllll!! I’ve never showed up to a room where it had not been cleaned at all! There were dirty towels everywhere, no trash was taken out and personal items were left from the people before us. They did get us a clean room but when we arrived there the pull out bed was nasty and had no extra pillows or sheets it took them a hour to bring them up to us when our family of 7 was ready for bed at midnight as we had to catch a flight early morning

I booked on booking . Com when I arrived they cancelled stating that they didn’t have any rooms

I booked on booking . Com when I arrived they cancelled stating that they didn’t have any rooms

They gave my room away.. She told me she had my room. When i got there she sold it

They gave my room away and i had to sleep in my car

Nothing so far

Location, the rooms stinks, looks grungy, and property needs some serious updating. Remove the nasty carpet would be a great start.

Staff are so homely like good ppl

The minute you walked inside of the room it your greeted with a mold smell, and like a straight dog! It smells horrible, it is extremely dirty and the lights didn’t work. Two lamps didn’t have a bulb and the other one had a blown bulb. If I had a choice I would’ve felt safer, cleaner, and germ free sleeping in my car. The bathroom was DISGUSTING & grimy. They need to renovate. Get new property management SOMETHING. I can’t believe this is Hilton branded.

Disgusting. Stains everywhere. So gross we couldn't stay. Have to call for a refund now.