Cayo Exclusive Resort & Spa

What can I say! Cayo Resort blew us away! From our stunning suite with infinity pool with Spinalonga views to the gorgeous minimalist decor in muted tones throughout! All just beautiful! And of course the staff and service could not be faulted! A wonderful 4 night mini break in Crete! Would highly recommend Cayo resort!

Beautiful place to stay, gorgeous views and so peaceful but still close enough to walk/shuttle to the beach and local restaurants. All the staff were so friendly and helpful, giving great recommendations of places to go when we hired a car for the day. The spa was amazing too, very relaxing massage.

Overall, the hotel is beautiful and the views are spectacular. The location is great for a peaceful break. But there are serval areas for improvement. Good points: Generous room sizes. Excellent sunrise views from most room terraces. Main pool and grounds are well presented. Hotel is located within walking distance of local shops and tavernas providing good quality food with friendly service. Room service was prompt and room service staff very helpful. Margarita and Jessica were particularly lovely. Areas for improvement: The room maintenance is poor quality, repairs are very poorly done and easily visible. The shower in our room had large areas of black mould. The private pool ladder was rusty and stained. The second main pool had a damaged sunbed, the top had snapped off in the wind and injured me. We reported it and nothing was done for days, leaving other guests at risk. No one checked if I was okay. There were days when no pool towels were available. Breakfast menu ‘cooked to order’ items were not good - under poached ‘snotty’ eggs, croque monsieur was untoasted bread and served cold. Most days coffee was served in chipped / damaged coffee pots. Some bar staff struggled to make standard cocktails. Reception staff were not receptive to feedback and in some cases argumentative. The negatives detract from the luxury feel. We visited this resort last year and everything was very good. There has been a noticeable decline in several areas. Hopefully the hotel will give some attention to the details and restore standards to their previous high levels.

We are currently enjoying a 10-day stay at this wonderful 5-star hotel, and today we treated ourselves to a spa session that exceeded expectations. Both my husband and I booked the Sun-kissed Rebel Exfoliation, which was followed by a soothing 15-minute massage. The treatments were not only deeply relaxing but also left us feeling completely refreshed and renewed. A lovely detail that stood out to us was the delicious tea served afterward – such a thoughtful touch that perfectly rounded off the experience. It made us feel cared for in every detail. The spa team was professional, warm, and attentive throughout, creating an atmosphere where it was easy to unwind. This experience has been a highlight of our stay so far, and we highly recommend it to anyone visiting the hotel.

One of the best massage I ever experienced. Never felt more relaxed Big thanks to Sonela and her professionalism. I recommend gladly

Great

My fiancé and I spent 8 nights with our 6 month old daughter at Cayo, and were joined by grandparents. Rooms: Our room was 412. Fantastic comfortable room with a pool and terrace - all of the amenities were great and spotlessly cleaned every day. Pool was very cold but refreshing - only slight downside of this room was that the sun was completely gone by about 2pm whereas a lot of other rooms had sun all day, there was also no bathtub in the room but otherwise excellent. Staff: Lovely staff, all very friendly and helpful. Especially the lady who cleaned our room every day, she brought a bottle tree for our daughter without us even having to ask. Amenities: 3 lovely pools to choose from, all had plenty of seating and beds. The hotel always felt empty and relaxed even though there were lots of people at breakfast. The spa is fantastic - I had one of the best deep tissue massages I’ve had in a long time and they ensure nobody else is in the spa when you use it which is really nice. We felt as though the hotel could have done more for entertainment on an evening - just some simple music, there were traditional Greek dancers one night on the specific Greek night, but just having a pianist in the bar, or something on each night would’ve been nice. The amphitheater is still advertised on the website which we were disappointed to find out doesn’t actually get any use any more, nor are there any other forms of entertainment in the hotel I.e pool table, table tennis, games etc, something like this would’ve been a nice touch for families. Food: Breakfast is excellent, enough choice of everything and all good quality and fresh. We ate in Sage & Thyme, the hotel buffet, and the specific Greek night buffet, otherwise we ate out every night. Sage & thyme food was nice, as was the hotel buffet, all very tasty however the food was very cold and lacklustre on the Greek night. The hotel did everything they could to make amends for this though, they really cared about our experience which was nice to see. With so many wonderful local restaurants though, I would choose to eat out every night. Location/Beach: Lovely spot, perfect ocean, little taxi down to the beachfront for us from the hotel was very quick and the Plaka village is lovely to walk around. The view from the hotel & room is wonderful and you see sunrise over the ocean every morning. Overall we had an excellent break, we would like to see a few little improvements with the hotel food and entertainment, but otherwise it’s an excellent resort, we would definitely return.

Cayo was absolutely gorgeous. 1 hours drive from Heraklion to a very special paradise. The spa was serene. Room Devine beds perfect. Our private pool added luxury. Restaurants delicious. The village at the end of our road was picture book perfect. Beach safe beautiful clear water. Restaurants at village can’t recommend enough we ate lunch here and had octopus everyday. If you didn’t want to walk there is a Cayo van to pick up and drop off. Staff very courteous and attentive. Would go back here in a heart beat. Christian was very helpful.

This hotel is an amazing place, I can’t be more positive about it if I tried. The rooms the food the restaurants the service the facilities the hotel grounds. It’s beautiful peaceful, tranquil, picturesque. An absolute gem of a place we have been twice now and this time was just as good as the last if not better. Will definitely be coming back here again and again cannot fault it, thank you Cayo and all those who put their heart and soul into making it run as good as it does!

We had booked this hotel in Plaka, as we were celebrating our 20th wedding anniversary and wanted to return to Crete (where we got married). We had previously stayed at the wonderful Blue Palace, but it was being refurbished and so chose this lovely hotel as we wanted to stay close to the charming village of Plaka. Our room was beautiful and overlooked Spinalonga, but was partly blocked by the rooms in front - especially when in the private pool. This coupled with a very large wedding taking over the hotel for the first two days of our short stay, left us feeling a little underwhelmed and felt we should have been advised of this big party before we arrived. However, I always feel that you must judge a business and leadership when things are not running smoothly rather than when they are going well. The response to our feedback was nothing short of overwhelming and we must thank the manager and all his support staff for making the whole trip a special one and one that we will always remember. Thank you! We ate in Kelari on our anniversary and the meal was exceptional (the pianist reminded me a little of the old Morecambe and Wise joke about playing all the right notes but not necessarily in the right order but it was fine) - with them providing a gorgeous heart shaped cake for us at the end of the meal. So thoughtful. We then returned to our room and found an amazing sculpture on our bed from towels and local flowers - it was a work of art. The free shuttle to the beach was fantastic, with the beds on the beach and little cafe bar being excellent. The pools are great (beautifully lit at night) and the gym was good. We loved to explore Plaka and would recommend Palaria, The Carob Tree and Giorgio’s