Sorell Hotel Rex Zürich

This has been my worst hotel experience so far and I travelled a lot. I’m okay with self check-in, but this should be notified to customers ahead of the time, and states clearly on your website. The self-check-in process is as smooth as it can be, but the European keyboard is not user friendly for international travelers. It takes me quite a few minutes to find “@“ on the keyboard while I was extremely tired and stressed about if I can check in. The water fountain in the lobby has its tap broken. The WiFi is free to connect with no password, but there’s no signage anywhere to notify the customer of how to connect WiFi. When I get to the room, I was glad to see that there’s a water boiler. But guess what, there’s NO plug can fit in. This is rather a silly design. The charging plug issue goes same to the bed, where there’s no plug next to the bedhead, which is extremely inconvenient. No info on the mini bar. There are items in the fridge but no price info can be found anywhere. This is no air conditioner in the room. During my stay, the weather is fine. But I can’t imagine how to survive on a hot summer night. (There is heating system for the winter.) The room has a weird shape (which is ok) but has a mirror facing directly to the bed. This is bad Fengshui, and the reason is that you get startled when you see the mirror in the middle of the night. This is not a pleasant stay rather an escape room test. Overall, I like the concept of super

Good location and good value for money. Would stay at this hotel again.

internet fine, breakfast so so

Friendly staff and very helpful. Full breakfast with a wide range of good food for all discerning travellers. Highly recommended. Easy walk down to old town and central station but if you have heavy luggage I advise to take a tram. If in the morning buy a Zürich day pass for transport and museums etc.

There was a lack of staff after 5pm, ie no staff at all, so when we arrived at 11:30pm we could not even gt in, let alone check in. Luckily someone let us in and we contacted the staff by a helpline.

This hotel is little far from the central.. You have to walk 5 mins to the tram, then take the number 7 trăm, after 3 stops will get you to the central.. Breakfast is very simple (not much selection), also, rooms are very small compare to the price.

Overall good however a “do not disturb” sign for the door would have been appreciated as the housekeeping came into our room before 9:00 and we were still sleeping.

Breakfast was nice

The manager was most helpful and went out of her way to make our stay very enjoyable.

Stay was great and the fifth floor view was a bonus.