Extended Stay America Premier Suites - Austin - Austin Airport

Location and room distribution

The hallways and room smelled really bad, and the elevator wasn’t working. They assigned me a room on the 3rd floor and didn’t offer any discount or accommodation despite the elevator issue.

Our flight out of Austin was canceled. We were grateful to find a room so close to the airport so we could return early for our rescheduled flight. We were only there a short time so didn't really get to enjoy the room very much but were grateful for a place to shower and sleep. We got the last available room and it happened to be a handicap-accessible room. It was very spacious.

The hotel itself was fine, very basic. Booking.com had it listed as a king room, which we didn't need necessarily but it was listed as the only room left. When we got there, the room had a queen bed instead. We spoke to the front desk but nothing could be done bc it was the last room. The "breakfast", while better than nothing, was just grab and go. It was a granola bar, yogurt and tea or coffee.

Clean and beds okay

Elevator stopped working the next day we arrived and we had to go up and down carrying our heavy luggage down from the 4 th floor and other stuff. Very inconvenient for an elevator to keep breaking up.