Extended Stay America Premier Suites - Austin - Austin Airport

Clean, big comfortable rooms and bathrooms.

Room was clean.

The staff is completely unresponsive; any issue and you're completely on your own. They even mixed my booking with somebody else and the clerk had to call someone on her private phone to solve the situation; never seen this outside of the Third World, absolute amateurism.

A localização é a limpeza são ótimas!

Demora um bom tempo para o atendimento na recepção e o café da manhã é só barrinha de cereais.

The only things we liked was the A/C was cold and stayed on. Parking was ample. Check in was easy. Internet worked good. The shower water was hot. The beds were comfortable. The staff was very nice also.

Elevator was not working. Dead roaches in hallway. Shower was dirty and moldy. There were used toothpicks left on counter from previous guests. All of the rooms silverware, plates, dishes and cups were dirty sitting in a tub outside the room on the floor and not replaced inside. They sat there all night used and dirty.

Nothing

Everything

Nomas lo corto al aeropuerto

Ala hora de mi llegada dire 45 min la persona estaba dormida eran , las 11:30 pm y nadien en recepción, no vielvo a ese hotel nunca

Proximity to airport

No breakfast

I wasn't sure if flight was going to make it so this was a last minute booking. Several places didn't have rooms and I arrived at midnight. Place was locked but phone available to alert staff for late check in.

Couldn't get ahold of anyone after getting key card. The bed was stripped and bag of bedding there. Bathroom had blood in show all towels dirty trash cans full. Tried to get staff to at least get soap and towel but no one answered. A "couple" pretty sure the girl was a strung out prostitute pulled the phone from wall as she tried to call front desk person. Half the plugs in the room didn't work.

It was very noisy. I could hear the person above me walking around all night