Comfort Suites Richmond

The front desk lady was very nice and helpful. My only issue was there wasn’t hot water for my shower. Everything else was great!

The property was clean. The staff was very accomadating.

Love the staff and the rooms were clean always had towels and only complaint I had was water went out for a few hrs but they had it fixed and ready to use after that no problems I would stay again in this hotel if they keep same staff

Location.

Water pressure. Breakfast didn't keep it stalked.

There was no safety grab bar in the shower. Hard for me to get in an out of it

Continental breakfast choices were very limited. The coffee was terrible; I dumpled it out after one sip.

Quiet. Good location.

Close proximity to EKU campus

This hotel is WAY overpriced and we will never stay at this location again. We had a group of sports girls staying at this hotel. In our room, we had mold/mildew in the bathroom and what appeared to be mold (maybe just very dirty?) where the wallpaper seam had had split from the wall a few inches, near the AC unit, for about 5 feet. The room smelled stale/!musty and we all woke up with sore throats and completely stuffy heads. One of the rooms in our party had bed bugs, which lead to everyone double checking beds. One of the desk workers was friendly, the other was not. No one working there had a name or work shirt, just street clothes. We brought back take-out dinner and asked if we could use the breakfast tables to eat. The friendly lady replied, “sure, as long as you clean up”. As we were picking up trash and pushing in chairs, a reception worker came in and said “can you help me out, I’ve already cleaned this area today”. She placed cleaning spray, towels, trash bags on the table and brought us a broom and dustpan. We were a little shocked by that! We had young adults and older teenagers with us, we did not make a big mess. There were other groups also eating on the area. Totally bad experience over all.

Curtain woild not close parking light shined in all night

This place had a picture of a hot tub and said there was a hot tub, and there was no hot tub… And it was not refundable… Not sure how nice it was because we never went… We called the front desk prior to arrival and they said they did not have a hot tub, no it wasn’t broken. It doesn’t exist.