Courtyard by Marriott Beaumont

Absolutely awful. Marriott should be embarrassed to have their name on this property. The elevator did not work properly. The hot water was barely lukewarm. The television couldn’t get the basic channels. The air conditioning was stuck on freezing. There was mold in the shower. Breakfast was not free and not really available. Stay away from this property.

The only thing that was good about this property was the bed. The staff was a mess, the place was dirty, and I took a cold shower with 5” of water in the tub and a shower wand that drizzled cold water down my back.

The absolute worst hotel I have stayed in ever. Lift doesn’t work, carpets never been cleaned, no food available, pool is green, and AC is just breeding bacteria and stinks of mould. Stay away!!!! I recommend the hoilliday inn when you check out of this hotel after checking in.

DO NOT STAY AT THIS HOTEL!!! The hotel has black mold and our room door did not close all the way. We noticed that most of the doors on the second floor including ours looked like someone used a crowbar on the doors. The elevator wasn’t working. We didn’t stay there. We immediately checked out.

First of all there was only one elevator and it didn’t work, so we took the stairs to the 3rd floor. Then we get to our floor and half of the door frames and doors look like they’ve been kicked in and damaged. Once we got to our room and opened the door, the smell of mold hits us hard. We were so exhausted from traveling that we were still going to stay until I pulled back the comforter to find a pubic hair. This is by far the nastiest and most unsafe looking Marriott that I have ever seen. We immediately grabbed our stuff and went to the hotel next door. I will be calling Marriott corporate about this location.

If you are a meeting planner do not book this hotel. i was charged for 3 stays that were cancelled, and it is now 3 weeks that i can't get receipts- for 2 weeks when you call this hotel it goes to voicemail- yes a hotel with no human answering the phone?? This week someone answered but they only answer in the morning for about 2 hours- then back to voicemail- apparently ROY is the manager here and everything must go through ROY who never returns calls or emails. i have called Marriott who were no help at all. I am based out of Ohio so i can't event go into this hotel to solve the problem.

This is perhaps one of the worst hotels I have ever stayed. The property is dirty and in disrepair. The housekeeping is poor and doesn’t follow normal Marriott standards. The elevator has been vandalized and looks awful. The staff really doesn’t care. Worst of all no morning coffee available in the lobby. I will not stay here again. Corporate Marriott needs to take note of all these reviews. They are accurate

Room was ok. Wallpaper peeling, paint chipping in places. Tv and remote would not work. Ice machine broken. Not a freat experience

Avoid at all costs. This hotel is filthy. I stayed here one night before having to cancel the remainder of my stay due to a hurricane that hit the area. I was promised I would not be charged for the remaining nights and it still hit my card. It’s been months pleading for a refund and even had Marriott’s case solutions team involved. Every time a refund attempt would be made, the manager canceled it before it would clear my account. If you do decide to stay here, keep an eye on your credit card and bring your UV light.

Staying at the Courtyard by Marriott in Beaumont was one of the worst hotel experiences I’ve ever had. Honestly, this place needs to shut down, remodel, and figure out how to meet basic Marriott standards. When you first walk in, the lobby gives a decent impression, but that’s where the charm ends. Once you get a sense of what’s really going on, it becomes clear why the place is nearly empty. Every complaint I had read beforehand turned out to be true. We stayed on the second floor, and of course, the ice machine was broken. I even witnessed guests being told to just go behind the bar to grab ice themselves. The pool? Completely green. It looked more like a pond than a place anyone would want to swim. And the gym was unusable, cluttered with boxes that blocked access to equipment. What really blew my mind was what happened at checkout. When I headed downstairs at 11:15 a.m., there wasn’t a single staff member at the front desk. Meanwhile, a group of homeless individuals had made themselves comfortable, watching TV and relaxing in the lobby without any interference. It’s clear the hotel has a serious problem with management and security. This location is a disaster, and I cannot recommend staying here. In fact, after reflecting on the experience once I got home, I realized I paid way too much for what I got. If you’re considering booking here, save yourself the trouble and look elsewhere.