Courtyard Chicago St. Charles

Location was central and convenient

The pool was tiny and my child for the first time ever did not want to go in the pool! The faucet did not have hot water in our room. The hotel lobby fire was not working so it didn’t feel cozy. Most importantly, my husband and child suffered with their asthma the entire night. After a discussion the next morning with the front desk staff, I was told that the hotel allows pets on the 1st and 2nd floors. We were on the 2nd floor. My husband and child have severe reactions to pet dander and pet hair! Although the hotel rooms are probably cleaned regularly, the likelihood of there still being pet dander present is pretty high! Lastly the hotel room was over priced at $150/night. It’s the middle of winter, hotel almost empty and breakfast was not even included. I checked the price the day of and it was almost $50 cheaper ($101). This hotel experience was not worth the money!

Everyone was nice

Never got refunded for not using the amenities fee you charged me for. An extra $187 at check in was INSANE after paying $160+ just to book for one night.

Flavor, price and kind staff

Last two days of the vacation. Near restaurants and bars. short drive to a casino. room was clean and friendly staff also.

The front staff was very friendly and helpful. I was Very disappointed that bar and restaurant was not open over the weekend.

Good location. Freindly staff. Their elevator was pretty slow but we were on the 2nd floor so it wasnt too much of a hastle to take it. The room was clean for the most part (some minor stains on the couch). the Water took a minute or two to heat up and bathroom felt a little outdated but the bed was very comfy. AC worked well. A pleasant place for my 1 night stay!