Courtyard by Marriott Charlottesville - University Medical Center

Location and facilities in general.

Bed was hard and the pillows were very thin.

I decided to try this hotel instead of the Graduate. The rooms just look and feel more modern and bigger. The rooms are less expensive than the Graduate and onsite parking is cheaper and easier too. Both hotels are within striking distance of where my daughter lives. Also, this hotel was quieter....not so much going on in the lobby as the Graduate. Will def stay here from here on out when visiting my daughter in college.

My key card didn't work after I had used it once. I had my cooler with me and didn't want to leave it by my door while going to fix the key issue. So I had to lug a 30-40 pound cooler downstairs as I went to settle the issue. Also, I had to take my cooler down to the first floor for ice since the ice machine on the 4th floor didn't work.

The hotel is a bit dated, the worst of which is the room key cards. They continually “demagnetize” and stop working. I remember this problem 20 years ago, I guess they haven’t had a tech update since then. They warn you but who remembers not to put it in the same pockets as your cell phone. The room heaters are weird. They turn on and blast cold air at you which eventually heats up, does this every time they turn on. The tvs are tiny and not up to today’s standards. The courtyards don’t have included breakfast and the service is generally slow. The hotel is in an unfortunate location. Lots of the rooms face into the parking garage, alleys, other buildings, etc… I’m a platinum member and they stuck me on the first floor looking out onto an alley and the HVAC equipment for the hotel. The staff isn’t nice, professional, but not nice. It’s expensive for what it is. There are better options in Charlottesville.

The room was really nice! Big comfy bed and nice couch for watching some TV in the evening. Location was perfect for someone visiting the university for work. Some of the staff were very friendly. Gym was great! And I availed of the pay per use laundry facilities, which were really useful for me and handy to have on site.

No free coffee in the lobby, or water fountain (there was a thing for drinking water but you couldn't fill up a water bottle there), which is a first for me in an American hotel.

This Courtyard is an amazing location; it is close to many restaurants, the amazing needlepoint shop Poppypoint and so many facets of UVA. The staff could not be more kind, gracious and focused on ensuring that you have a positive experience. From the time that my friend and I checked in and helped by Ricara -- to our breaksfast's that Casey ensured were cooked to perfections and my coffee prepared just as I like it by both he and Shayla; to front desk folks Charlie and Chris; and Charlie helping out in the Bistro during the evening. It is a warm and wonderful place where guests come first; housekeeping pays attention to making sure the rooms are clean and well maintained. The facility is quiet so we were able to rest and felt that it was money well spent. As we will be coming and going from Charlottesville -- this will be our go to hotel.

The staff was very nice

I booked and fully paid for my stay since May 16th. Got at the hotel and they couldn’t find my reservation, and they were all booked. The staff was nice and tried to help me to find other hotel since I had a ticked to a concert. I drove 4 hours and it was very unpleasant the fact that I paid for a hotel room and I never got the chance to use it. And the next morning I received a receipt from the hotel with my supposed check in/check out time and the pricing I paid. Will definitely fight for my $400 back since I paid and didn’t had the room.