Courtyard by Marriott Traverse City

We really enjoyed our stay. Brandon at the front desk was great. Room was clean and nice. Pool and hot tub were great. We got food one night and it was very good as well. Full bar and they also serve Starbucks coffee as well. Very enjoyable stay, we will be back.

Bed, room, staff

NO CLOCK IN ROOM TO TELL YOU THE TIME IN THE MIDDLE OF THE NIGHT.

So I’m a part of a band and we ALWAYS get in late to our hotels! Well this particular night I was NOT having a good night but when I got to this establishment I was greeted by Cody. He came up to the desk with a smile and such positive vibes he changed my entire mood INSTANTLY!!!! Cody was such a big help even tho it was late he treated us as if it were early morning during prime business. THANK YOU CODY!!!!!!!!

I will start with the two positives. First, the lobby is inviting and second the front desk supervisor on second shift upon check in was very nice. Now the honest facts on the hotel. The hotel is dirty, disgusting, unkept and unclean. I couldn’t believe as a lifetime platinum this hotel was so unkept. Stains on carpet very dirty, stains on rug, stains on towels, pet dander and long hairs in the both tub/shower on the wall and tub. It was so disgusting we didn’t let our kid shower before checking and leaving the hotel. Don’t be fooled by the lobby, the hotel is absolutely below a Marriott standard! This was more like a Hojo or knights inn quality. Oh… it was also $350. Yep…. Disgusting!! We literally went to lobby, had coffee and picked the hairs off our cloths from sitting on the comforter before leaving the room. I’m allergic to pet dander so it made for a miserable day.

We loved the Bistro staff and actually still go their to visit them Eva is an absolute asset

The pool was being cleaned and not accessible

The make to order breakfast was both delicious and a good value