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8.8 / 10 Guest Rating

Garner Hotel Phoenix Northwest – Surprise by IHG

12477 West Bell Road, Surprise, Arizona, 85378, Surprise, US

Garner Hotel Phoenix Northwest – Surprise by IHG - main view

About the Property

Recreational Amenities
Enjoy the outdoor pool and indoor pool for a relaxing stay.

Complimentary Breakfast & Wireless Internet
Start your day with a free on-the-go breakfast and stay connected with complimentary wireless internet.

Convenient Features
Benefit from on-site self-parking, a business center, express check-out, and a 24-hour front desk.

To book your stay at Days Inn & Suites by Wyndham Surprise and experience these amenities firsthand.

Facilities & Amenities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Elevator
Television in common areas
Free breakfast
Multilingual staff

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 10:00 AM to 10:00 PM.Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Alcohol is not served at this property. Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.Contactless check-out is available.

Check Room Availability

1 night · 2 adults

Available Rooms

Room, 2 Queen Beds, Non Smoking - Photo 1
Room, 2 Queen Beds, Non Smoking - Photo 2
1/2

Room, 2 Queen Beds, Non Smoking

2 Queen BedsInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

Standard Room With Two Queen Beds

Non-refundable
Breakfast Included
20% OFF$132.63

$106.1

Includes taxes & fees
Suite, 1 King Bed, Non Smoking (One-Bedroom) - Photo 1
Suite, 1 King Bed, Non Smoking (One-Bedroom) - Photo 2
1/2

Suite, 1 King Bed, Non Smoking (One-Bedroom)

1 King BedInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, twin sofa bed, and safe; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 3
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

One-Bedroom King Suite

Non-refundable
Breakfast Included
20% OFF$130.24

$104.19

Includes taxes & fees
Room, 1 King Bed, Non Smoking - Photo 1

Room, 1 King Bed, Non Smoking

1 King BedInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

Standard King Room

Non-refundable
Breakfast Included
20% OFF$157.04

$125.63

Includes taxes & fees
Room, 1 King Bed, Accessible, Non Smoking - Photo 1

Room, 1 King Bed, Accessible, Non Smoking

1 King BedInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

Standard King Room With Mobility Accessible Tub

Non-refundable
Breakfast Included
20% OFF$124.25

$99.4

Includes taxes & fees
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 1
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 2
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 3
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 4
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 5
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 6
1/6

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

1 King BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch Smart TV with premium channelsSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and desk; rollaway beds (surcharge) available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Hair dryerDeskPrivate bathroomInterconnected room(s) availableFree Local callsBlackout drapes/curtains

1 King Standard Mobility Accessible Tub

Non-refundable
Breakfast Included
20% OFF$126.4

$101.12

Includes taxes & fees
Standard Room, 2 Queen Beds - Photo 1
Standard Room, 2 Queen Beds - Photo 2
Standard Room, 2 Queen Beds - Photo 3
Standard Room, 2 Queen Beds - Photo 4
Standard Room, 2 Queen Beds - Photo 5
Standard Room, 2 Queen Beds - Photo 6
Standard Room, 2 Queen Beds - Photo 7
1/7

Standard Room, 2 Queen Beds

2 Queen BedsInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch Smart TV with premium channelsSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and desk; rollaway beds (surcharge) available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Hair dryerDeskPrivate bathroomInterconnected room(s) availableFree Local callsBlackout drapes/curtains

Double Two Queen Beds

Non-refundable
Breakfast Included
20% OFF$137.6

$110.08

Includes taxes & fees
Standard Room, 1 King Bed - Photo 1
Standard Room, 1 King Bed - Photo 2
Standard Room, 1 King Bed - Photo 3
Standard Room, 1 King Bed - Photo 4
Standard Room, 1 King Bed - Photo 5
Standard Room, 1 King Bed - Photo 6
Standard Room, 1 King Bed - Photo 7
Standard Room, 1 King Bed - Photo 8
1/8

Standard Room, 1 King Bed

1 King BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch Smart TV with premium channelsSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and desk; rollaway beds (surcharge) available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Hair dryerDeskPrivate bathroomInterconnected room(s) availableFree Local callsBlackout drapes/curtains

King Room

Non-refundable
Breakfast Included
20% OFF$124.25

$99.4

Includes taxes & fees
Standard Room - Photo 1
Standard Room - Photo 2
Standard Room - Photo 3
Standard Room - Photo 4
1/4

Standard Room

1 Twin BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch Smart TV with premium channelsSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and desk; rollaway beds (surcharge) available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 Twin bed (90-99 cm wide)
Amenities
Hair dryerDeskPrivate bathroomInterconnected room(s) availableFree Local callsBlackout drapes/curtains

Standard Room

Non-refundable
Breakfast Included
20% OFF$128.5

$102.8

Includes taxes & fees

Guest Reviews

8.8
Excellent96 verified reviews
AI Summary

Guests highly rate the excellent customer service and frequently praise the clean and comfortable rooms.

Categories

Cleanliness7.7
Service9.7
Location9.1
Room Quality8.7
Amenities8.7
Value for Money9.2
Food and Beverage8.2
Overall Experience9.0

Select topics to read reviews

M
Mary
Verified booking
family
Standard Room
Stayed in Oct 12, 2025

"Good"

6.0

This was a nice place to stay and Rueban at the front desk was so nice. Our issue was after we got home we realized my husband had left his medical pillow there on the bed, it was white and blended in with all the bedding. We called immediately and were told it wasnt there, which we know it was, so someone obviously stole it. He called them and they didnt see it in the lost and found. I tried calling to speak to the manager and was hung up on twice. So needless to say our opinion was not a good one.

Helpful?
M
Melissa
Verified booking
partner
Standard Room
Stayed in Oct 12, 2025

"Excellent"

8.0

The only minor issue is in the 3 days we were there,breakfast was served later than advertised. Didn't affect us but it did others and complained ,some had somewhere to be or leaving for airport early. Maybe staffing issue at that time,hopefully temporary. Otherwise everything else was great .

Helpful?
D
Daryl
Verified booking
Standard Room
Stayed in Oct 12, 2025

"Exceptional"

10.0

Everything was great. Would be nice if rooms had ceiling fans, not a complaint. Just a preference.

Helpful?
J
Julian
Verified booking
Standard Room
Stayed in Oct 11, 2025

"Excellent"

8.0

Staff very pleasant and clean room

Helpful?
J
Jean Paul
Verified booking
Standard Room
Stayed in Oct 9, 2025

"Excellent"

8.0

Decent hotel, would consider staying again. Clean but bed was super lumpy and sunk in spots. Breakfast was also very limited, only ended up grabbing orange juice but was appreciated. Parking felt pretty safe.

Helpful?
L
Laura
Verified booking
Standard Room
Stayed in Oct 6, 2025

"No breakfast, no front desk person"

6.0

There was no breakfast and no one at the desk to explain. It was weird.

Helpful?
A
Anne
Verified booking
family
Standard Room
Stayed in Oct 4, 2025

"Good"

2.0

We booked a room through Expedia for three nights. Upon arrival the hotel told us that the cost would be almost 50% more than the booked price. Even when showed our reservation, they refused to honor it and they charged us the higher price. Seems like "bait and switch" to us. We won't stay at this hotel again and we won't use Expedia.

Helpful?
A
Alexandra
Verified booking
family_with_children
Standard Room
Stayed in Sep 30, 2025

"Good"

2.0

Looked at 3 rooms, all were dirty including intimate hairs in the bathroom. Hallways smelled, carpets were stained.

Helpful?
M
Mary Jane
Verified booking
Standard Room
Stayed in Sep 21, 2025

"Exceptional"

10.0

Customer service was excellent. Room clean and roomy

Helpful?
B
Bret
Verified booking
family
Standard Room
Stayed in Sep 15, 2025

"Good"

2.0

Unit was not clean

Helpful?