Holiday Inn Express Leeds-East by IHG

Breakfast was disappointing due to the presence of permanent residents guests at this hotel. I was overwhelmed to note that this hotel did not declare at the time of taking my booking that I as a paying guest will share my stay with asylum seekers.

Your website should make it clear that your policy is to share the accommodation with asylum seekers. Had I known this it was highly likely that I would not have chosen to stay here

First time in a holiday inn. Very impressed with staff helpfulness. Breakfast was excellent.

Breakfast was really nice and there was plenty of choice. Amenities were all very nice and well maintained. Staff were helpful.

We were given a room for two single beds, which was fine, but we would have preferred a double bed.

no need to go to a Zoo. go for breakfast and watch that! disgrace from Holiday Inn

A Disappointing Stay at Holiday Inn Leeds My family and I recently stayed at the Holiday Inn in Leeds, booking a room for two adults, two children (ages 16 and 8), and our two dogs. Unfortunately, our experience was far from what we expected for the £180 we paid, and we left feeling completely let down. Upon arrival around 8 PM, the first thing we noticed was a strong, unpleasant smell WEED. We also saw a group of people drinking outside the hotel premises, which was an immediate red flag. The most significant issue was the noise. Despite it being late, loud music and constant talking and laughing from the reception area kept me and the dogs awake. At around 2 AM, I went to take the dogs for a walk and found a receptionist, a person in pyjamas, and a security guard in the reception area. They were still there when I returned around 2:30 AM, with the music still playing loudly. Back in the room, the noise from their conversation was still clearly audible. My dogs' sensitive hearing also meant they were constantly alert to people walking by the door, waking us up throughout the night. Breakfast was a chaotic experience. My wife and sons went first and found the bacon to be so overcooked it was impossible to cut. When it was my turn, I was honestly shocked by the scene. A security guard was present, and it was clear the hotel was housing a specific clientele. The dining area was loud, with children running and shouting in their pyjamas, making a mess. While my own breakfast was edible because I was so hungry, the overall atmosphere was incredibly off-putting.

The room was very clean and comfortable. I could not fault it as such.

I did not like the air conditioning which did not really keep the room warm.

all the staff were very helpfull and who ever cooked the breakfasts the food was very well done thanyou

pity the corridors were very long

Smell when you walk in. Receptionist very scruffy. I think it is being used as bed and breakfast accommodation for homeless people.

comfy bed and warm room. Able to make drink in my room late at night. good choice at breakfast.

the position of the tv on the wall in relation to the bed, as it was not in line with the bed but at an offset angle. No cups to make a hot drink at breakfast and some tables were left with uncleared plates, bowls etc although it was towards the end of breakfast.