Holiday Inn Express Glasgow - City Ctr Theatreland by IHG

Excellent hotel, very clean and disabled friendly.the rooms are perfect,very comfortable beds and love the dove bodywash/handwash,really nice touch . All staff were extremely polite & very helpful. Car park is directly opposite the hotel. Shops are close by, all down hill. Many restaurants very close by. The only downside was the roadworks all around the building. But on the upside ,you don’t hear anything inside the rooms, they are pretty much soundproof,whoop whoop

Immaculately clean. Staff on reception are excellent, attentive to your every need. Breakfast staff friendly and welcoming in the morning always ensuring buffet was topped up and benches cleaned. Taylor on the reception was exceptionally helpful and took interest in providing us with information on the local area. Will certainly be back, have even looked at coming over before Christmas! Keep up the good work and don’t change anything you are already doing! It’s working. Thank you so much

We arrived at the hotel from a delayed flight at 03.30, tired and weary. The gentleman at reception was very helpful, he arranged a late check out for us, this was very much appreciated after a long day. Bed was very comfortable and we both slept well. Staff on check out were friendly and cheerful. Will definitely use this hotel again.

Great place to stay with clean rooms and comfortable beds. We loved seeing Glasgow and being able to stay here.

The property was clean and tidy the noise was terrible coming from outside, there was road work going on and when asked the reception when the noise stop out she turn round and said it’s not my fault the council are working outside

Great service on both our stays with a personal friendly welcome from Taylor on reception. Great hotel. Great location. Friendly staff good breakfast.

Close to Glasgow city center. Within walking distance of many shops and restaurants. Street out front undergoing construction so drop off and pickup in front are a little difficult.

We were quite late checking in and got the rooms near the lifts. The receptionist apologised but said that was all they had left. There was some noise in the night as people came in at all hours. Breakfast ok.

If you can choose a different hotel. First we never got to stay at the hotel, so this is to state that the service was so bad that we didn`t even get that chance. We chose this hotel for a leisure group, I own a travel agency of over 35 years of operations. Our clientele is mainly senior ladies and we take them around the world. We requested this hotel a breakdown of 8 twin rooms, 9 dbls and one single room. This was confirmed by the groups department, we paid for all the rooms in advance. Our group was supposed to check in on Monday, August 18th and three days ago I was told that they did not have availability for the twin rooms. The worst part was that they acted in bad faith stating that we did not request this breakdown of rooms. This made us very upset. They gave us as an option separating the group and this is not something that my clients would approve/like and they rooms that were offered had different bed types and when working with groups it is important to offer the same type of bedding for everybody. So yesterday I spent an entire day desperately trying to find a different hotel for them, I made more than 20 calls, something that in all those years operating groups I had never had to do. I have never faced anything like this. I requested a refund since they weren`t able to provide the rooms and I was told no. No refund, not even a partial one. Now I have to pay 18 rooms, 3 nights per room, on other hotel and this one that I had already paid, no refund. If you can do not choose this hotel for your trip, so you don`t have to face this huge money loss like I did.

Welcomed warmly by the receptionist on arrival. All staff were wonderful during our stay. The hotel is ideally situated for city centre venues, rooms are clean and the beds are very comfortable. Would certainly recommend!