Holiday Inn Express Pekin - Peoria Area by IHG

Clean remodeled, breakfast was above expectations, nost uncomfortable bed I've sleptvon

Bed was terrible

The sausage gravy and biscuits were cold but it was a good breakfast spread

Happy

The staff was so nice and let my daughter have her friends in to swim since we were celebrating her birthday, very accommodating and didn't seem bothered a bit by the kids and made them feel very welcome.

The remodeling was a bit crazy during the work hours. But the updates seem like they'll be so nice when they're done!

Breakfast was good. Very friendly!!

Good. Location was under construction, but acceptable.

Would have been nice to know there was construction. It was nosier as a result.

Everything was wonderful. I felt the mopping of the lobby and breakfast hall could have waiting until after check-out when the floor traffic would be less. I do not like slippery floors. Breakfast was the best!! Rooms were nice. Pool was great!

Entire hotel was under construction and was very dirty. Old materials were left laying around as long as trash.

My room is newly remodeled and has a wonderful walk in shower, which is very important to me, a senior citizen! The facility is being fully remodeled and therefore workers and dust, but it will be done soon.

I am a long time customer of this property, having come here approximately once per year for about a dozen years or so. However, at this most recent visit, the property was being refurbished, with the hotel lobby unusable and many other amenities unavailable (exercise room, pool). There was extensive dirt and dust, with many rooms under construction and many workers present even on a weekend. All of this might have been OK, but the problem is that I paid what appeared to be full price (I paid well over $200 with tax included for one night). I feel taken advantage of, as I thought I was simply paying for a room in a hotel operating under normal circumstances, but clearly this was a long planned event at the hotel and the hotel still had an unacceptably high price set at Expedia during the days that they knew there would be refurbishment activity. Also unacceptable was that I attempted to speak to the manager while I was there (the manager did not speak with me), I also called the hotel when I returned home the next day (was told the manager would call me back), and finally the next day I called Expedia who called the hotel as well and said the manager would call me. I still have not spoken to a manager. The front desk also said they did not know how to give me a discount since I booked through Travelocity/Expedia. I am surprised as a long time customer to have been treated this way and plan to avoid Holiday Inn Express in Pekin in the future.