Comfort Inn & Suites Ruston-East

Pros - The hotel was overall nice. The room was clean and looked very nice. Bed was very comfortable, tv was easy to navigate. Cons - lighting in the room was bad; no lightbulb in the lamp on the desk. AC was very hard to set because the modes on the unit were rubbed off and very hard to see. The toilet seat was not sturdy and moved when I sat on it. Biggest concern is that I killed about 5 roaches. They were all in the bathroom, and varied in size.

Do yourself a favor and avoid this hotel. There are plenty of other hotel options in Ruston. I am not one to complain but people should know to avoid this establishment. Upon arrival, we had to switch three different times to different rooms due to a multitude of problems/issues with the rooms. The third room smelled of heavy cigarette smoke even though it was a non-smoking room, the bed comforter was stained with what I HOPE was spilled coffee (stain) on the white comforter and sheets and we had to kill roaches on the walls by the beds as well as in the bathroom area. To top off everything, the continental breakfast was not available and when asked about it, I was told "we don't put that sign out until the morning." By that time, you've already spent the night. Sad state of affairs at this hotel and I only post this so that others will know.;

Decent place for a night stay but needs improvements in the guests rooms. Broken toilet seats, still had old beverages in the icebox, and ceiling was cracked and needed Sheetrocking redone in bathroom.

I would return to this hotel. I found everything comfortable and not worn. The lighting, HVAC, fixtures, furnishings and bathroom fixtures were all modern and coordinated well. Things to improve on - tighten the seat on the toilet, add some additional light in the bathroom counter. Customers only get backlight from your really cool mirror/light. One of the elevator call lights didn’t light up, though they worked properly. On orientation/check in, mention breakfast, TV Channels, room service (I didn’t have any service on my second day’s stay, which is OK), and other routine common information. It was quiet and the staff I spoke with were all nice.

This property was very convenient and the employees were very accommodating.

Very clean property! It’s an older property but renovated. Comfy bed!!! Front desk staff was spectacular!!! Super friendly super nice!!!

Disappointed that there was NO WIFI SERVICE the entire trip. Was there for weekend in Grambling but had business obligations I could not hold to, due to poor signal and no WiFi availability. Staff was ill informed and helpless.

Wifi network name is “Onyx Guest”. Who the hell is Onyx? The name of the hotel is Comfort Inn and Suites. No clear instructions given. Unable to connect to wifi and front desk was dismissive and unhelpful. No “comfort” about this stay.

No

There were roaches in the bathroom, trash in the hallway, the refrigerator leaked, and the elevator was a death trap.