Comfort Inn & Suites Ruston-East

Customer Service was terrible- went by location to see if room was ready early and no one was around desk or office to ask- called for some help but to avail. Check in room and there was only one towel and one hand towel only. Had to go to deck to get towels. All Ice Machines on all floors out of order. No coffee or breakfast is offered until further notice! went to check out next day and no one available - just had to leave key at desk- was ignored by cleaning crew that were in lobby

This place was absolutely terrible. Towels and sheets were filthy, the rooms smelled badly, the TV looked as if we were back in the 50’s and they didn’t even have the complimentary breakfast that was advertised. If we weren’t staying in the area during a busy weekend, we would’ve went to another hotel.

Very nice hotel for a overnight stay but only downside no breakfast being served at the time of stay, and no explanation to why was given.

Hotel in poor condition. Some amenities unavailable. Breakfast cancelled until further notice, no notice given ahead of time. Machines in gym not working.

We tried to check in early (2 pm) because we had a wedding at 4. There was not a car in the parking lot but she would not let us check in until 3. I thought that was very inconvenient. Also, we knew that the breakfast was off but we asked about coffee. We were told there would be at least coffee but none available Sunday morning.

I reserved & was charged for a queen suite room. Upon arrival, we entered the room and the smell was horrible. It was wet carpet all around the AC unit and it gave the room a strong, musty smell. The attendant checked the room and confirmed the complaint. We were switched to a regular queen room in which the toilet was broken. After checking out I asked for the manager and was told someone would call me. NEVER RECEIVED A CALL! I was also still charged for the suite and did not receive a credit for the downgrade.

This hotel has a roach problem. I did inform the front desk I was told management will be in touch. I have stayed here many times and seems like this location is definitely declining.

Make sure to ask for the WiFi password at the front desk because the one on the key envelope has the wrong one.

There were roaches running around in the closet upon check-in. Bathroom was dirty, dead bugs and hair on the floor. No one came to clean the room, a couple of times I went downstairs to talk to someone and no one was at the front desk for over 15min at a time so I just left. Terrible customer service and unclean. I wasn’t pleased at all.

No breakfast…… no one ever came to give new towels