Comfort Inn & Suites Ruston-East

They did not have the complimentary breakfast which is what paid for. I wanted a later check out time and that wasn’t granted either .

Very nice staff. Clean, quite room.

This hotel has recently gone through a recent renovation but it wasn’t enough. First there were no options for a breakfast. That is part of a trip that most enjoy. Disappointed in management in that. The elevator needs to be upgraded. It’s like one you might in the historic places in San Francisco. The young man that checked me in was very courteous. He stayed calm when many parties arrived at once. The room was clean and I slept well. I’m not sure I’ll return to this particular hotel. I’ve stayed in other Comfort Inns that were better than this one. Comfort management you need to make a surprise visit to this facility.

No Breakfast, TV/Satelite did not work, Ice Machines didnt work, No refrigerator in the rooms, missing/broken door lock

Nice place to stay for an overnight travel stop

There were rodents in the hotel room, I had no shower curtain and it had a bad smell.

Good

Arrived on Friday afternoon after 3 and walked in to an empty front desk. (Same every time I passed it) I started saying hello and knocking on the countertop. After a couple of minutes a young man walked out, stood and stared at me. No greeting, no anything, just a stare. After a few minutes I asked: Is this a contest to see how long we can stare at each other, then he mumbled something. I asked"Is this the part where you should say hello, welcome to Comfort Inn? He then sort of mumbled "Welcome to Comfort Inn", or something like that. I told him that I have a reservation and am checking in. I had noticed that the area for customers to eat, drink coffee and sit was dark, and that there was a sign stating"No breakfast Until Further Notice". A breakfast and coffee is something I always look for, I asked the young man behind the desk about it. He said no breakfast. I explained that one was advertised on the site where I visited and booked my room. He shrugged his shoulders and said nope. I then asked to speak with the manager. He said there was no manager present. I said that they should go on the internet and correct the ads. He said they weren't able to do that. He then asked for my credit card or a large sum of cash for incidentals, just in case I damaged something. I questioned that, and the silent clery handed me a sign stating that if there was no damage, it would be refunded. I argued that I had used Pay Pal to pay and they didn't need a credit card. He simply pointed this sign. He said that it would be refunded if not necessary. Again...No Manager. I was inclined to leave, but they already had been paid, my granddaughter was graduating from the University the next morning, so I complied and allowed him to use it for $75 I got my key and went to my room. When I got there, I went in and immediately began seeing problems. The bed spread/comforter has a couple of different stains on it, the desk where I typically sit to read or write had food crumbs on it. I went into the bathroom and wow...The rim of the toilet had dark spots, the baseboards were nasty, there is a large stain on the ceiling just above the toilet, no doubt from the toilet up above. The bathroom floors had dried drops of something on it, and the floor also had dirty shoe prints on it. I went back to the desk, but despite my knocking and trying to call someone to help, remained empty. I slept ok, but the next morning when I went out looking for a cup of coffee, there was none, despite advertisements to the contrary. I do have some pictures, but don't know how to get them from my phone to computer. However they could be sent as proof to upper management, if anyone even cares. In short..Horrible place to stay and no one seems to care. My advice is stay somewhere they care about their customers, Use a brand that doesn't lie about amenities and hires people, then trains them to care about the customers. I am through with "Comfort Inns". Oh by the way, I went to the "Comfort Inns" site and they will not allow any comments about this property, believe my I looked and tried. There were other facilities around, but with a graduation scheduled, guess they were all occupied. They got me once, but they won't again.

NEVER AGAIN ! They give us a room that had been slept in and trashed and I assume still occupied, when we finally got a semi clean room the door was standing open when we arrived and would not close ( had to fix that myself ) the toilet had been used and seat fell off when you sit on it room was musky smelling , shower nozzle was loose in the wall and broken , elevator was in poor repair and plain scary to ride , the hallways were dirty and smelled of mold among other things . They had no breakfast and I wouldn’t have eaten there if they had ! Everything past the front desk was in poor repair and if it hadn’t been so late and so tired I would have never stayed there and will never again !!

Terrible property