Comfort Inn & Suites Ruston-East

The hotel was very nasty and out dated. When my family and I received our room we went to the elevator and it was about to fall apart and very unclean. Upon getting off the elevator the hallway was smell like someone was just sitting there smoking all day and the floor was not clean at all. We finally made it to our room and the bed look like someone was still sleeping in it, the bathroom was very filthy and the tub and hair and stains all over and the floors have not been cleaned. We then went back down to the lobby to tell the front desk clerk they then tell me they didn’t have another room of the size that I had. So they gave me a smaller room which was nasty as well. Look like the bed sheet hasn’t been changed in a while and has stains all over. Went back down to the lobby and they gave me another room. That room was worst than the other two previous rooms, it seems like the housemaid did not attempt to clean it. The bed, tub, floor, refrigerator was all nasty.

This by far was the worse hotel I’ve ever stayed in. First thing no Tv and no heat and it was really cold there and they said they had no room we could move to. The next day we went to the front desk to see if we could get another room but the room was nasty and had roaches everywhere. The front desk seemed to be very unprepared for what was going on there. I asked for a refund but they refused because they didn’t have a manager on staff and they said they couldn’t give us a refund without the manager. This hotel should not be in business because nothing worked in that place the exercise equipment was not working as well the area was very dirty and no one seems to care. I paid my money up front and I didn’t receive what was advertised. I stayed at a hotel were everyone complained. It needs to be fixed or closed down. Someone needs to get me a refund for my stay. Hotels.com should not be advertising a place like that. I’m one unhappy customer.

Terrible, idk where to start..roaches..pubic hair on towels...bad odor..bed very uncomfortable..didn't try the breakfast after seeing what i saw in the room..so gross!!! Nasty...Housekeepers were eating breakfast off the line and one was still in pj's..omg. so unprofessional. Pool was green.

This property was not what we expected. We went to call the front desk about the television not working to find out that all phones lines were down. The garbage can was filthy. We put it outside on the hall. The room had a wet smell but after cleaning it the odor went away.

Not a napkin to be found at breakfeast. It would have been easy to send someone to Walmart with a ten dollar bill and rectify it. But nothing was done.

Had to ask for second room bc first had roaches in and around microwave area. Second room did not appear cleaned well after prior customer with wads of hair on shower wall and used qtip on floor. Just appeared to not be well kept up on a daily basis. The service reps were very kind and helpful when I brought first room complaint to them and didn’t hesitate to provide me with another room.

The water was cold in the face bowl sink but was hot in the bathtub.

Breakfast was out while I attended. The elevator was raunchy n kinda busted up. The workers were nice. Hotel is tucked off behind another one. Room was clean but toilet paper holder in bathroom was broken.

Heater in my room did not work, and it was 26° outside that night. Kids and I slept in thermals to keep warm. Advertised free breakfast, but when I arrived there are signs posted all over that say “No breakfast until further notice” Satellite didn’t work, so there was no TV to watch. No lights in bedroom area; just one by the door and the bathroom light, so it was dim by beds. Toilet paper holder broken off wall. Only 2 full size towels even though the reservation was a suite for 3 guests; did they intend for us to share? Elevator door off track, so it clanged and banged every time we used it and trim falling off in elevator. Zero stars. Do not recommend.

We arrived at 1:45 to check in which I understand was a little early. The room we had reserved was not ready yet and the desk clerk said it would be about 20 minutes. I asked if there were any other rooms available and they did have a regular double ready which we did take. I noticed they had a note that said there was no breakfast until further notice. When I questioned that and asked if there was any discount for not having breakfast she proceeded to say no that’s why we have that sign so you know before you check in. Well, considering I had already paid through Expedia, it would take some time to get reimbursed and also if we didn’t stay, the issues of having to find another place to stay. I just felt like the clerk was kind of rude and not very accommodating. The elevator also appeared to need some maintenance.