Comfort Inn & Suites Ruston-East

I will never stay at that hotel again we had to changed rooms because the rooms not clean had walk down the stairs because the elevator wasn’t working I had to help some elderly people’s down stairs because know stuff members would help so I will not be staying there anymore

There was no hot water for 2 days so no one in my family could take showers. Elevator door crashed open and closed and we were waiting for it to fail. No spare Toilet paper in room. No coffee before breakfast like every other hotel i've ever stayed in. Breakfast didn't get put out until 730am.

The staff were very friendly, and the front desk was kind enough to upgrade me to a better suite when the WiFi didn’t work in my first one. However, I experienced a major issue when someone unexpectedly walked into my suite because the front desk mistakenly gave them my room key—completely unacceptable. Additionally, the TV remote didn’t work properly, the elevator stopped functioning, and the suite wasn’t clean. There was hair on the counters, pee drops on the toilet, and crumbs on the chair. Many floor tiles were cracked or broken. There was a sanitizing spray left in the closet, which was a good thing, but I ended up using it myself to clean the counters and toilet. Despite the friendly staff, it was not a pleasant stay, and I likely won’t book this hotel again.

Bed was broke, Tv didn’t work and the water was cold

The property is just outdated or the owners aren’t keeping up with the property. Our room wasn’t that clean either. We felt like we had to tip toe around. We wanted to stay in town an extra night but was uncomfortable so we drove back to Georgia

We had a great stay!

Ehh, it was okay. The staff was very nice and I made a request to clean/refresh our rooms between the 2 night stay. Which housekeeping did wonderfully. They did have a nice selection for breakfast. My only complaints are, the refrigerator wasn’t working when we got there. We figured it out and realized it was not plugged in at all. The toilet paper holder wasn’t even fixed back onto the wall in the bathroom. There was something on the smeared on the wall that was not cleaned off. No telling if it was food or bodily fluids 😒. Also a small amount on the curtains. No bed bug mattress protectors on the mattresses. Found a baby cockroach and an ant in my room. Bugs don’t bother me, so I killed them and flushed them down the toilet.

Very clean, comfortable beds, nice comforter and pillows. Cold ac. Hot shower!

Checked in and the room ac was broke and they forgot to tell us. It was 88 degrees in the room. They did not have any other rooms available. Finally we went back downstairs and I asked if we could get a refund so we could find another hotel and she gave us another room. Room did not have hot water.

Nice, clean and easy to access property