Cozumel Hotel & Resort

Solo el cub de playa y el desayuno

Estaba en un 90% de personas de la 3 edada !!!muy mal educada la recepcionista por ser nacionale con mi familia ya que 95% de los hospedados fueron extranjeros no lo recomiendo

Evidently this resort is under new ownership. The pool is still great and the rooms are clean and it is a convenient walk to town. The pool service staff has been drastically curtailed and the food quality has suffered. There are several annoying changes. You can’t get a club sandwich poolside and you can’t get a hamburger grilled at the ocean side dining room. Specialty meals were cancelled without explanation and we ate out at least half the time in the evenings. Despite staying here intermittently for over thirty years this will be our last unless things improve.

El buffet de noche estaba bastante bien por unos 24€ por persona.

Se veía anticuado. Sobretodo el baño estaba viejo.

Loved the location and the staff was great.

The beds were too hard, they need new ones with medium hardness.

This is our second time staying here so I knew that it was an older resort but rooms are clean, staff is friendly, nice selection of food on buffets and menu. This location is walkable to shops, restaurants. I felt safe walking and was never approached for money and we were there durning Carnival. The recreation staff made my stay great: Pepe, Suny, Yesi, Juanita and Ferdinand. I joined the water aerobics, corn hole, and enjoyed the supper picnics by the pool and evening entertainment, especially the dancers and magician. The breakfast chef, his name escapes me, is a master at keeping orders straight and cooking omelets/eggs to perfection. The servers were attentive as well. One more thing, you are in Mexico and they aren’t as fast paced as the USA, so be patient.

We have stayed at this property many times in the past and have continued to return primarily because of its proximity and the excellent pool and ocean area. Unfortunately, the resort has rapidly declined compared to our previous visits. We decided to give it another try mainly because our friends were all meeting up in Cozumel, and we valued the opportunity to be together in a familiar location. However, during our recent 11-day stay, both we and several other guests frequently discussed the noticeable decline in food and beverage quality. The food was consistently served cold, and there did not appear to be adequate monitoring of safe food temperatures. Breakfast was particularly disappointing, as the scrambled eggs often contained pieces of eggshell. In addition, the drink quality was poor, and the resort ran out of beer on more than one occasion. The Italian-themed dinner was the biggest disappointment of all. The pasta sauce resembled a watered-down version of tomato soup, lacking the quality and flavor one would expect. The soup offering, which appeared to be mushroom, had acceptable flavor but was served cold. That evening was the final straw for us, and we chose not to eat any additional meals at the resort for the remainder of our stay. Given our experience, it is difficult for us to understand reviews describing this as a great place to stay. There are many other resorts in the area that offer significantly better quality, and we will be exploring those options in the future. At this point, while the pool area and location remain exceptional, we are uncertain whether we would return, and we would definitely not choose the all-inclusive package again.

The rooms furniture and mattresses are dated, bedding was ok. All of the staff could not have been better. Everyone was very friendly and helpful. We only did the breakfast plan so good was good for us. The entertainment staff around the pool were amazing!! Sunny, Juanita, Jose, Yesi & Ferdinand were so friendly, sweet and fun! They tried to get everyone involved in all activities! The waiters and breakfast cooks and staff were also very friendly and after 2 days they pretty much knew what drinks and egg choices you wanted. Everyone made you feel like family and truly appreciated us bringing there!! We feel like price we paid was good, just wish beds would have been better, otherwise happy with our vacation.

Me encantaron las instalaciones, el area de la piscina igual muy cómodo, lo que mas me enamoró fue la zona de playa muy relajante

Lo que casi no me gusto mucho es que se encuentra un poco alejado del centro. En carro se llega rapido pero a pie si esta lejos.