Best Western Premier Aberdeen Kamloops

We had a great stay.Staff was friendly and the whole building was clean.Great location too!!

The hotel was okay - nothing special but in a good location. But the pool and hot tub were GROSS! The pool was so cloudy we lost pool toys in it and the hot tub had grime all around it. I commented to the front desk on check out and they just said they'd tell maintenance. Disappointed in this as my kids love swimming!

Good

stayed at the Best western premiere on Aberdeen in Kamloops B. C. It was the worst stay I’ve ever had at a hotel. I am a single mom traveling with her 2 children coming all the way from Vancouver island, which by the way is 7 hours away driving. I was tired so we stopped for some sushi and a stay for one night. July 17th 2025 to July 18th 2025. We arrived just after 5 pm . I looked up an app called priceline for the cheapest nicest room. It said on the app it was 181$ . I went to the front desk to make sure that they had a room an available because it said on the app it was non- refundable. I spoke to the front desk girl with the app in her face asking if this was a good price the other girl beside her said it was the best one. So I book the room to find out it was in American dollars. The room price was the same as if I would have just gone to the front desk it came out to 287.00!!! Then they took another 100$ for a deposit. Which I found out later by calling my bank that it was billed as a charge not a deposit. I was shocked and upset but it was my fault for not looking closer, I guess even though there was “ professionals “ present. So I bit the bullet and went to the pool with my kid was finally having some fun then I received a credit card notification that my card was charged 222.23 $ by the Best Western Premier. I was like what the heck is going on?? I went to the front desk all stressed out and they said it was a mistake and that my money would refunded in 2 to 10 business days. They charged my card instead of taking it out of Priceline??? It doesn’t even make sense. So then I’m getting ready after the swim in my room and I go to brush my teeth and the handle of the sink falls off in my hand. No Im not kidding!! I call down to the front desk to speak to the manager. They said the manager had gone home for the night. I was flabbergasted there was no one to deal with this situation. Then a front desk woman called and asked me if the could move me, I said I was exhausted and just wanted rest. Then they called again and asked if a maintenance man could come in to fix it I said no that I had children in the room. This should have been found and fixed before anyone was given the room!! Then she came up to room to take pictures of tap. I was pretty upset by this time, you can only imagine. Finally went to sleep woke up called in the morning and finally found the manager would be in at 9 am, I wanted to leave at 6 but was stuck there to deal with this negative situation. I finally spoke to the manager and all she said was it was my fault I didn’t let the maintenance man in and to not raise my voice. It was completely condescending. She was absolutely no help at all. I just wanted my money back for the terrible night. So I went upstairs and made a call to the customer relations and the woman Elissa was no help at all they said they would investigate it . She also was telling me it was my fault I didn’t let the maintenance man in. Can you believe this ?? It’s crazy that an industry which says is hospitality isn’t very hospitable. They said they would make a decision for me in 2-5 business days, ya we’ll see.I will never stay at a Best Western ever again and you have been warned. Do not stay at the Best Western Premiere Aberdeen in Kamloops B.C. Samantha Stobermann

The property was clean and the staff are friendly. The restaurant at the hotel is amazing. Great food and amazing service.

Cost was a bit high.

Clean and tidy.

Hotel is what it’s expected to be.