Homewood Suites by Hilton Rochester Henrietta

Rude staff. Broken lights in bathroom. No one would change my room or fix the lighting.

I gave 5 stars on all the questions asked. However, when we checked in, we were told they have implemented an $8 parking fee. Come on!! In Henrietta, NY?? A few to park your car when you paid a good price for a room for one night?? Not happy. Got in room. Fridge had no ice. Went to front desk and she took me into the kitchen and gave me ice. She said I should activate ice maker in fridge. That older fridge did not have an ice maker! Received a text from hotel asking how our stay was going. Expressed my feelings about parking fee and no ice maker. Said I was going to complain about the extra fee to corporate. I plan to. We were happy that they waived the parking fee because of my trouble getting ice. Also, do they give the less desirable rooms to people who book through Expedia???? I tend to think so. We will not be staying at this hotel again (we stay there while visiting family in Rochester). We have stayed many times and have always had a good experience. It saddens me because we love this suite hotel.

It’s great

Not the best experience: when we arrived our room wasn’t ready until 2 hours past check in, then there was a party above us where kids jumping from bed to bed until 4 am even with call to front desk x3 , and a call to police - when police arrived my husband had just witnessed an abduction so they were busy with that. So the entitled lady above us, throwing a kid ages about 8-10ish birthday party continued to allow them to keep jumping on the beds, running around and making even more noise because the front desk had told them it was quiet time 3x. My husband even went up to speak with them about quiet hours and the mother - if you can call her that started to fight with my husband saying she can do what she wants because she bought the hotel room for the night - mind you we had the room booked for three nights and this was the last night and we had to get up and travel early in the morning 10 hours. The grounds are nice, the room was decent for 4 of us and 2 dogs. We did complain and got some money back but definitely won’t be going back

Room was filthy when we arrived and was told by staff that no one could come clean room until next day because house keeping was gone for the night. This hotel has almost 100 rooms and they only had one person on staff from 6pm until 8am the next day I had to protest because they tried to charge me a $75 per fee even though my dog was only at the hotel for 10 minutes. I dropped my dog off to relatives as soon as I arrived. Rooms are not kept up like they should be. Our refrigerator was full of food from the previous guess and our bed sheets were never changed from the last guest

How refreshing to actually be greeted by someone who’s happy to have you there! Super friendly staff. Easy check-in. My room was probably one of the cleanest hotel rooms I’ve ever stayed in.

I thought it was tacky to charge for parking, but you must have had a reason..

We stay here quite often, staff is great, location is great, close to RIT. Most of the time we've been completely satisfied with room, this past stay we encountered some issues, AC was noisy and not working all the time, ceiling fan was louder than normal and a few burnt out lights, definitely out of character for this hotel. We will continue to stay here, and definitely recommend, but definitely need some repairs and maintenance.

We like this hotel it’s comfortable we always get the one bedroom king suite because we always have a teenager with us. We can sleep in the living room area. We love having the kitchen. It’s nice and it’s comfortable enough, but it could probably use an update in terms of furniture and paint. we continue to be annoyed by a $250 incidental freeze on our card. We understand it’s company policy but it’s a lot and it would prohibit people whose finances are less secure from staying there. You’ll be pricing people out soon. Additionally, this time we were told there was an eight dollar parking fee. I think that’s appalling. I think that is nickel and diming your guests. We’ve already stayed there a few times we could potentially stay there two more times over the next year and another four or five times after that in the next two years, but we don’t like the parking fee in the incidental charge is offensive so we may have to look elsewhere. This time the check in person a woman was not welcoming and was just sort of offputting. I think she thought she was being polite and business like but it wasn’t welcoming.