Homewood Suites by Hilton Rochester Henrietta

Room was spacious, but some areas (one of two bathrooms) were a little old and in need of replacement.

Good property

First room smelt like smoke, second room was hot and smelly but settled for it because nothing else was available. There were smeared boogers on the wall next to the toilet paper holder, smeared mirror, broken tiles in the bathroom and pealing paint on the bathtub. Wasn't terrible but was toeing the line. We were charged for parking after we left and were never told we would be. Staff was friendly and accommodating.

Property is very large with a courtyard connecting to more rooms, easy to get lost and the signs leading to elevators were misleading would walk down long hallways and still no elevator very hard to find. Staff tried to show me a map to get to my room, failed. Continental breakfast was good. Stairwell looks like haven’t been swept in weeks, furniture in room need updates, kitchen was missing small appliances, ex had a lid for sauce pan but no pan, no dish soap. Air conditioner sounds like a train coming.

As a traveling family man? This hotel for all our needs. Staff was friendly and kind. The hotel rooms were clean and exactly what you expect from staying at a Hilton. Facilities had everything that we needed. Breakfast in the morning was very good. It was a great stay. Would stay here again.

Room was big and spacious. There is a fair bit of wear that shows, but no major complaints at all. Size matters. Kids were running upstairs pretty late at night, could hear everything. Hopefully you won't need to use the pull out sofa bed. It hardly could qualify as a bed, as the mattress was like sliced cheese, thin and flimsy. The hotel has a decent breakfast and morning staff very friendly. The pool looks bright and clean too. I found the Business Center lacking in many ways however. Had some important documents to print, but no information at all, people are expected to figure this out on their own. There are no Ethernet cables or other cables to allow one to connect, and my laptop simply couldn't find a way to connect to the printer wirelessly. I asked for some assistance, and the best I got from the front desk was people figure it out and use it. I guess I'm the idiot haha Honestly, I could be, but a little bit of help to help this tech idiot would have been appreciated. All in all, a decent place for a larger family, as we had a two bedroom suite. But a few reasons why its hard to leave a 5 star rating.

Nice hotel.

We really liked that there was a separate bedroom from the living area. Had full kitchen and living room, which had we stayed longer we could have prepared our own meals. Breakfast was very good