Hilton Garden Inn Cleveland Airport

Estaba limpio y la cama era muy cómoda. Tuve que alojarme de urgencia porque perdí un vuelo de conexión y tienen servicio de transferencia gratuito al aeropuerto.

Todo estuvo bien.

- sehr nahe am Flughafen gelegen. - unglaublich nettes Personal

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will come back

I'd like to start off by saying that I have stayed at this hotel a few times over the past five years. But once I arrived at approximately 7:00 PM on Friday, January 16th to find that the snow was not shoveled at the entrance, making it very dangerous to walk into the entrance. The same situation 12 hours later when I left the hotel. This is unacceptable for safety reasons. Now, once I finally got into the lobby, a young man behind the counter just finished helping someone check in, and when I stepped up, he said with an attitude that he couldn't help me because the computer was down. I don't think the computer was down; he just didn't want to take the time to check me in. Unacceptable. . I was next in line for a young woman to check me in with a horrible attitude. Cold, not friendly, and acting like I was bothering her to ask to be checked in. Unacceptable again. I have stayed in hotels for business trips and personal trips, including this hotel, for over 40 years, domestically and internally, and this was one of the worst attitudes I have ever experienced. As a business person, I can only attribute this bad service to laziness and a bad work ethic that I am seeing with younger people from coast to coast in the USA. I will be choosing another hotel chain the next time I travel.

Very clean and great location

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