Mercure Hotel Köln Belfortstraße

Location was fine for me (10 mins walk to U-Bahn Ebertsstrasse, where there is a street of places to eat, and a supermarket, 15-20 mins walk to Hbf/Dom. You can also walk to Zoo/Flora along the river. Room was nice, one or two things went wrong (shower sealant, TV not working) which Reception got fixed. Most staff were very friendly and helpful, however, when I needed to get internet access (after my phone broke) to confirm my return flight (it was the day after the computer fallout, so I needed to do this urgently), they wouldn't help. Luckily the very helpful Koeln Tourist Office directed me to an Internet Cafe nearby. Overall a good stay.

Solid 3.5/5 option near central Köln. The hotel is comfortably located in a quiet residential area, but adjacent to some nice street cafes and not far from the centre and cathedral area. Rooms themselves are comfortable and spacious, but a bit tatty/worn. Our aircon never worked and the toilet was in need of a new handle; we reported this to staff and they seemed unconcerned and took no action. Service in general was lackluster but fine, also in the bar. Great breakfast - one of the biggest that I’ve seen in a Mercure. On the whole, I’d stay again, but if you’re looking for something a bit stylish or contemporary, then this is probably not the place for you!

A fair walk through a busy pub section, but noticed on the morning we could use the underground and avoid the area

Everything was walking distance! If not there are two different trains near the hotel!

Is a good hotel for work...

Very clean. Excellent breakfast. Pool is not family friendly. Suites are remodeled apartments in adjacent building.

Elevator not working in annex building. Had to climb the stairs with luggage to 3rd floor. Poor WiFi connection. Breakfast is nice.

Very cold and plastic staff . Except Maia everyone else were very poor in hospitality, they worked like machines no emotion no smile . Language in the restaurant was an Issue , they were finding it difficult to comprehend what we were asking for. Very average hotel at a good location, though rooms were pretty standard. I would look for better properties next time .

Great for family, and good location. We had a perfect two night stay, on our way home to Denmark. Our kids were very tired, and they were short staffed when we checked in at night, and they didn’t have the staff to bring food to our room, but offered instantly to call our room when the food was ready and I went to take it up to our room. Very friendly staff, that will do all they can to help the guests! If we come back to Cologne, we will be happy to be back! 🙏

Garbage service and room, TV did not work, room keys would not work