Mercure Hotel Köln Belfortstraße

I actually liked all the staff but I was a bit upset at check out when they tried to make me pay the city tax again. I’d already paid with a different person in cash on check in but this person seems not to have recorded the fact and I had no receipt. It was very embarrassing to have a row with the other receptionist with a large queue of people behind me. I stay in many different hotels in Germany, often in Köln. This is the first time this has happened and to be honest I was made to feel like I was lying. My 9 year old son was next to me and I really don’t need to be undermined in front of him. All staff, including the receptionist I was arguing were nice but I probably won’t stay there again, it’s put me off.

Great hotel, we will come here again. Breakfast is superb. Location is good, its about a 15 to 20 minute walk to the city centre through a nice neighborhood. Room very clean and spacious. Only downside: the pool. Pool is not heated and seemed unclean. You can’t swim in it during the winter because of the low temperature.

Very comfortable clean room. In a good position to get to places. The check-in was a bit confusing being on the other side of the road. Basic but comfortable place to stay. No added coveniences and limited services but we were happy there for a short stay

Nice hotel. 20 min walk to centre or s couple of stops on yhe underground. Aircon in room not good enough to cool room in hot weather. Could open windows but then get infested by bugs

Quiet rooms, gorgeous breakfast, very kind personnel. The wall of the shower was a bit short, with the risk of spilling water outside, but everything else in the bathroom was perfect. I had not tried other services in the hotel.

Great value for money property. Clean, in a nice neighbourhood and close to parks, dining options and walkable (20 mins) to the city center. The family room was spacious enough for 2 adults and small kids. Parking available in the hotel for EUR20 per night our there is usually parking on the street for EUR 5 per day. The pool is big enough but could be a bit warmer and lesser chlorine. Overall a very pleasant stay and recommended.

The Hotel is located at the heart of the town which is a huge plus as everything is accessible and you do not even need to hire a car. The hotel staff are so friendly and helpful and try their best to make your stay comfortable and enjoyable for example the breakfast staff realized that we are eating vegetarian food they surprised us by kindly providing more options to give us plenty to choose from. The cleanliness of the hotel is impeccable. We will definitely return to our favorite hotel. Rania AL-Awadi

Very good location and great staff very helpful

Very good location close to the center and commodities

Very clean room, great breakfast buffet.