Hampton Inn Carbondale

The location was very convenient for a variety if restaurants and shopping.

The staff didnt seem like they wanted to be there. The shower/ tub floor was tilted towards the middle of the tub. The entire hotel was under construction, so it was a bit noisy.

The hotel appeared to be understaffed. We had to call someone to check in. The room was either hot or cold but beyond that the temperature could not be adjusted. Breakfast was sparss and the oatmeal was mostly water.

Gross hotel and NOT a Hampton experience. Linens were stained and very old instead of the crisp sheets we expect. Food under the sofa bed from previous guests, back door of building had no lock despite a note saying to use hotel keycard to unlock. Wall vent in bathroom was coated with dust and grime and tub drain plug was just sitting on the side of the tub.

Even for a monday morning they had breakfast

A lot of ants in my room. The pool had gross brown marks on the flooring and it kinda grossed me out and the same marking was in their broke down hot tub which was actually really nasty in there, should had covered it or something.

Location was under some construction process . Black out shades only went down halfway , staff provided black garbage bag and tape as solution . Left for the second night , refunded as such .

This Hampton is not your typical Hilton property! The lobby floor had scraps of renovation material on the floor when we checked in. The room and bathroom were clean. The toilet paper holder fell off of the wall. The sliding barn door to the bathroom did not stay in place for privacy. The grout around the commode was not in place. The location is great. The outside garbage container was running over at 9:00 am in the morning, which tells me it had not been emptied in some time. The breakfast variety was way below average! We chose not to eat it! The carpet under the tables was filthy! When checking out, I told the front desk staff our concerns about the dirty floor in the lobby, and he said two workers didn’t show up and one fell down the steps! Hilton needs to withdraw from this property. Another property will be our choice next time.

First. The hotel is being remodeled. I understand that. I didn’t understand why ceiling tiles that fell due to a sprinkler leak laid in the hall of the third floor for hours. I didn’t understand trash falling out of the can at the front door. Not at all like a Hampton Inn property. Then the room. A bottle fell off the wall in the bathroom when I shut the door. The bathroom vent needed a shave. I also made the mistake of walking barefoot. My feet were dark gray. The carpet and the bathroom floor were disgusting. When I told the front desk when I checked out he wasn’t concerned and in fact didn’t understand my issues since I was traveling for work and wouldn’t be personally paying. Never again. And I’m suspect of other Hampton Inns at this point.