Hampton Inn Metairie

Everything.

Nothing. This place is great. Clean!!! Great staff.

This Hampton Inn in Metairie, LA is hands-down one of the worst Hilton properties I’ve ever dealt with. The attendant Carla—who claims to be the hotel manager—has some of the worst customer service I’ve ever witnessed. She acts as if she does not want guests staying there, and she has tried more than once to stop my family from checking in. This time, my son arrived before me to check in while I was still at the job site. Instead of handling the situation professionally, Carla went out of her way to be rude, dismissive, and unhelpful. She tried everything she could to prevent him from checking in, even though we stay with Hilton constantly and have never had a problem at any other location. Her attitude was nasty, unwelcoming, and completely unprofessional. To make matters worse, the hotel itself is not even worth the headache. The room smelled like mildew, the property looks worn-down, and nothing about it reflects the Hilton standards we’re used to. I will never stay at this location again. If Carla is truly the manager, Hilton seriously needs to reconsider who they put in leadership. Guests deserve better than this attitude and this outdated, musty

The location in proximity to my work address was excellent and the bed (isn’t that the most important part) was above average!! ❤️

The coffee pot provided in the room did not work (was told it would be replaced—it wasn’t). And the shower head used to be adjustable but isn’t now—which want a huge deal.

This was absolutely the worst experience I have ever had staying at a Hampton Inn, and I've stayed at several of them. The door to the room was falling off the hinges because the screws were stripped. I had the maintenance man come retighten them, but that only lasted a day. It was so bad, that my wife could not open the door without my help because it was sagging so badly. I complained to management and was told they are trying to get approval to replace the door. In my opinion, it is a terrible fire hazard because someone will get trapped inside the room. I even had trouble opening the door at times. What if we were inside the room when a fire broke out. The other issue was trying to get clean towels. The maid didn't have any on her cart and I had to go to the desk and have someone go get some for me. The furniture in the room was also worn out. The only good thing about my stay here was the free breakfast. I won't stay here again. I was terribly disappointed in this hotel, and I expected much more from the Hilton brand.