Jacir Palace Hotel Bethlehem

Sehr nett. Hotel etwas abgewohnt. Service sehr gut, Frühstück leider enttäuschend.

The buildings are amazing and it is fine for a one or two night stay. However if you are staying for two or three weeks it is not so great. The breakfast is almost the same every day with no fresh fruit other than the occasional water melon. I got very tired of tinned pineapple! Also the dinner options were limited. The tent restaurant was advertised as 'Grillin and Chillin' but the grilled foods only included deep fried French fries with no alternative. The area also was not ideal due to the proximity to the Wall where there were some protests particularly on Fridays.

WORST STAY EVER !! AFTER THE BRAND "INTERCONTINENTAL" LEFT THE HOTEL IT BECAME LIKE "A HOMELESS" HOTEL. DOESNT DESERVE TO GET 3 STARS ! SO DIRTY, THE SERVICE IS TOO BAD, NO OTHER WORDS TO DESCRIBE THE MISERABLE SITUATION OF THE HOTEL THAT USED TO BE RATED AS THE TOP IN BETHLEHEM ! WE'LL NEVER GET BACK TO THERE. NEVER !!

The hotel location are excellent , the old building and the hotel design is wonderful and give me anew experience. But the service is very poor , no stafff , slow feed back Its like ( help ur self ) no one is here to serve u Swimming pool is good and food is not that good It deserve 3.5 The price per night is expensive compared with hotel service

I recently booked a seven-night stay through Hotels.com at the Jacir Palace Hotel in Bethlehem in March of 2017. I ended up canceling the last night due to the fact that my traveling companion had to rearrange her round trip air itinerary because El Al Israel Airlines refused to let her board the flight. We notified the hotel desk in advance and they agreed to refund the credit card for one night's stay in the amount of $120. After multiple emails over the period of the last 10 weeks, most of which have gone unanswered, the hotel has still not refunded the $120. When Hotels.com called Jacir Palace, to inquire about the status of the impending refund, they were advised that there is no record of a refund request on file. 
Although I have no complaints about the condition of the hotel or the staff I can’t recommend the Jacir Palace Hotel because they are not responsive at all to email communications and have not followed thru re the cancellation/refund that they agreed to. I was advised by Hotels.com that there was nothing that they could do to assist me. They suggested that I dispute the charge with the credit card company. It's disappointing that Hotels.com does not hold their partner hotels accountable.

Bullet point Summary 1. We emailed before our trip to see if hotel supplied power adapters, they said they do, they lied, and our phones were dead that night after long day flying. 2. Would not take Pound Sterling despite saying they do. 3. Told us they can exchange sterling to shekel but when I got to counter they said they cant. Then changed to say they can but will have to give us a poor rate and we are better going elsewhere? WHY? We are your guest so be fair. 4. Room was very dirty, floor not hoovered and mini fridge had blown up and was nothing but a shell. Duvets and pillow cases had holes in them. 5. Breakfast included, if you like mash potato and insect coated stale bread 6. Website states pool is open in Spring and it wasn't. Although we went in late April during 30'c heat. 7. They did nothing when we complained about adaptor and room cleanliness. 8. When we decided to leave the next day, I refused to pay the massive $120 a night fee based on the fact they had not supplied what they should have and I demanded a discount. The response was to call security. Jacir Palace almost ruined our holiday. As it is they badly let us down as I was really looking forward to days lounging by the pool and swimming with my 2 yr old daughter. We were lucky enough to find another hotel with room for us as it was easter weekend which is a busy time. I strongly advise anyone to AVOID this place.

Beautiful hotel, great location to walk to old city and see the western wall as well as visit the Banksy museum to get more info on the long history of conflict

Decent hotel! A really Big hotel and since the room was not in the Malin building it was very confusing getting to the room, Teo elevators and some walking distance. The pool was empty so we could not use it. However they were friendly and tried their best to help us. Not the most modern Roma but good, beds comfortable and decent sized. Breakfast good. Betlehem and the West bank=great!

Hotel needs a lot of improvements- no towels in the rooms- phone not working- breakfast was awful. Beds need to be renewed- old and sagging.

テルアビブで1泊1万円の中流ホテルに滞在したのち、ベツレヘムへ移動し、こちらの同じ価格帯のジャシル•パレスに泊まりました。 いやはや、同じ一万円でもここまでホテルのランクが違うとは思いませんでした...。というのも、前述の通りイスラエルの首都テルアビブで1万円のホテルというと中流ホテルになるのですが、どうもパレスチナで同じ値段を出すと高級ホテルのスイートルーム？に泊まれてしまうようです。 とても広いホテルで、部屋も上から2番目の角部屋でした。 スタッフの対応は丁寧で、ベッドメイキングのお兄さんもとてもフレンドリーで好感が持てました。 ただし、一つ注意点があります。現地で滞在する際、タクシーなんかに乗るとき、運転手がほぼ確実にどこに泊まってるのか聞いてくるのですが、間違ってもジャシルパレスとは答えないようにしましょう。 というのも、ジャシルパレスは現地でも高級ホテルとして有名なようで、一度ここに泊まってると分かればぼったくろうとしてきます。