Comfort Inn & Suites Crystal Inn Sportsplex

Indoor pool

Soon as I arrived they claimed the had been without internet for over 3 hrs and couldn't check anymore in but then the story changed they had to use there cellphones if you had the confirmation number, room had dirty towels on the floor , tub had bugs and hairs, first room the toilet flooded the floor, 2nd room decent but wasn't too clean

The property is older and needs repairs. The room was dirty. Several hairs and spots of dirt on the floors, seats and beds. When we spoke to the gentleman at the desk, we were told he would message house keeping and they may respond. No other solution was offered. Other guests were yelling and cursing and it could be heard clearly in our room

Location

Dirty, lawn mower in lobby

The lobby is beautiful. And then you get to your room. Most of the lights didn’t work, the sink leaked and the walls have stains on them. The TV picture was as good as in 1980 with rabbit ears. The bed was comfortable and clean.

The staff was amazing. One night my husband and I could not keep up with our key for the life of us and we had another room and kept getting the keys which and the gentleman at the front desk was absolutely magnificent and friendly and helped with a genuine smile each and every time. The day staff was great with us as well. The beds were actually really comfortable.

The room looked clean but had a weird smell to it. The breakfast was really really really bad as well. The only thing my family and I enjoyed were the waffles and the packaged grits and oatmeal that we made for ourselves. The pool was freezing and so over chlorinated. My kids cried when they got in.