Tween Waters Island Resort & Spa

top Lage, nettes, umsichtiges Personal. sehr gute Restaurants (3) Früh aus dem Zimmer Sonnenaufgang - auf der anderen Hotelseite Sonnenuntergang.

das Hotel bedarf einer Sanierung. Die Zeit der Badewannenduschen ist längst vorbei. Aus dem voll aufgedrehten Wasserhahn des Waschbeckens kam ein müdes Rinnsal. Während unserer drei Tage war es am Pool extrem laut aufgrund von Bauarbeiten im Ressort, da lief den ganzen Tag ein Kompressor. Das sollten Hotels mit Zimmerpreisen über 400$ nicht in der Hauptsaison machen.

I am writing this review to warn others about the severely disorganized spa. I am a huge fan of Tween Waters. I've been a guest many times for day and extended periods of time. I was looking for a new place to treat my friends to spa treatments and thought of Tween Waters. This is the biggest mistake I have ever made. I don't want others to endure what I have endured. To begin, I was visiting in December and decided to purchase the gift cards. This was on a Saturday. The young lady at the desk did not know how to help me purchase the gift cards. Later in the day, my husband tried again and with the help of another staff member I purchased my gift cards. Skip forward to January, I call to book 5 services - 3 massages and 2 facials. Due to the lack of staff, the young lady needed to ask her manager to book these services. She apparently wrote down the services we wanted and my personal information. She said the manager would return my call. I give it a few days. No return call. I once again call and Kia proceeds to tell me the Georgie would be calling me that she was trying to find the staff to accommodate us. I expressed my concern that I needed to know as soon as possible so that the moms' in our group could make arrangements. Last week, I receive a call from Georgie that she could book our appointments. She had the services we desired and the time 3 or 4. This is where I went wrong, since she said she could book our appointments. I thought we were good to go. She didn't ask for any other information or for a return call. Today, I call to confirm we are all set for Saturday. She does not have us down. She tells me she left me a message requesting a call back, my credit card information, in order to book the services. None of which happened. We had to change our plans. Now our services are in the morning verses the end of the day which was best for the group. I pray the services are outstanding because the stress of securing this has been unreal.

Enjoyed this resort, very clean and convenient to the beach and restaurants . Highly recommend. Our cottage was very clean and comfortable

I didn’t know to request a renovated room. My room was very small…and was in had multi issues which needed cleaning and up dating. The bathroom door was warped and in need of a good painting. The air conditioner was loud and made a high pitched whistling sound. The thermostat only cooled to a certain point, no made what the setting. When I saw other rooms, there was no comparison, other rooms had kitchen areas, ceiling fans and were better maintained than my room. My room did not have the view of the water. Those rooms were on the other side of the property. It struck me as strange that the rest of the bridal group were in a completely different buildings, with far nicer rooms. The second morning there I received a phone call from the front desk. People had complained about a dog barking for hours. They said they were calling the rooms in my building which had dogs. I explained that my dog was a documented service animal and was trained not to bark. Common sense tells you that a “hearing dog” does not bark, since the person they serve is Deaf. They informed me they were just calling to be sure my dog was ok. No direct accusations were made, but the call implicated such. Was I given a non renovated room because I had a dog? Read the reviews first. Ask for a renovated room with a view.

This was one of the worst vacation experiences I’ve ever had. To start, the entire “resort” was infested with what they call no-see-ums. My husband was sitting on the front porch of our cottage and immediately felt like he was being electrocuted from so many bites. I was bitten inside the cottage — my legs, arms, and back were covered in small, stinging welts. At first, I had no idea what was happening. (It was not bedbugs.) When I went to the front desk to report the issue, I was handed a can of Raid and told to spray the room myself. Later, we learned that most resorts in the area treat their properties for these pests. We ended up spending around $100 on anti-itch sprays, repellents, and Benadryl just to get through our stay. I spent the remaining two weeks of my vacation with my legs covered in itchy, painful bites. Secondly, while the cottage was reasonably clean upon arrival, we received no housekeeping service for several days until we specifically asked. Even then, towels were simply left at the door — no cleaning was done. The bed linens were poor quality, rough, and covered in small fabric pills. The in-room safe didn’t work, and it took until the third day to get any assistance with that. Additionally, the lights in the master bedroom did not work properly, making the room dark and inconvenient. The food at the bar was also disappointing — stale bagged chips with jarred salsa, cold hamburgers, and old bread. Nothing felt fresh or cared for. When I mentioned all of this at checkout, I was told that a manager named Will Oliver would call me to follow up. That call never came. I have yet to fully review my bill, but I believe I was also overcharged for my stay.

Great October weekend visit. Good old Tweenwaters can’t be beat for location, laid back feel. Facilities took a hit from hurricanes but have been restored very well, especially the dining venues, now located all in one building. The CAPTIVA ISLAND BEACH RESTORATION PROJECT is not done yet, so we weren’t able to walk across the road and use the beach. Tip: If you call the resort and ask staff if the beach will be open during your stay, they will say they don’t know for sure, which is true. Instead ask, “Is the beach open yet?” Or “Is the beach open today?” If the restoration work is still ongoing, don’t freak out. Instead, after you check in, go down to Andy Rossi Lane and rent a golf cart to use during your stay, take golf cart to beach. Take the complimentary kayaks out on the bay, take the complimentary bicycles for a ride. All employees at office, marina, poolside bar, restaurants, were great. We had one meal each at Crows Nest, Shipyard, Olde Captiva House, and each meal was very good.

I love Tween Waters and go at least once a year for a special occasion. This year I stayed here because a relative was getting married on the island. I prepaid with my Visa debit card. When I arrived at the resort upon check-in, I confirmed that it was all paid. I was told by the person taking care of me that they need to put a $50 hold on your card for incidentals or damages. I gave them my American Express card. We checked out the next day on time, with no incidentals or problems to warrant any of the $50 to be deducted. Then we went to lunch at another resort. I paid with my Visa debit card, to my surprise - only to be told there wasn't enough money on it. When I returned home from my trip, I checked the Visa debit card and saw that Tween Waters charged me an extra $52.96 more than what I paid for the room on that card without my knowledge ( the receipt just showed teh amount I thought I was paying - it wasn't until I read the statement that I saw they really took more out than what was on the receipt reading "total" - and the $52.96 was a pre authorized hold for 30 days! First of all, nowhere on the website or receipt did they advertise that they were taking this $50 hold...in my case $2.96 extra...and for 30 days, no less... I probably won't get it back and have to report this to consumer affairs in FL. They took $100 extra from me! I want to "Love Sanibel Back" but I would appreciate the hotel not "scamming" their customers and being transparent. Sadly, the beautiful time I had for the night I stayed was ruined by these "corrupt" practices!

The housekeepers the sheets on the beds are only rotated when dirty not was changed.

Perfect experience!!! Very comfortable room - view - Super friendly staff - Restaurants were OUTSTANDING! We had planned on eating out but honestly the chef at the Shipyard and other restaurants was excellent! Staff both at restaurants and pool area were phenomenal. We had perfect weather and just a quiet nice perfect time