Hyatt House Houston Galleria

Amazing staff.

It was absolutely filthy from lobby to room. This hotel was disgusting. There was grease all over the head board, dried up cheese on the bed, dirt and crumbs throughout the room and lobby as if the hotel doesn’t have a vacuum. The phone was encrusted in grease and dirt. I called to have the room actually cleaned and the person said they’d make the bed. The cherry on top was when I saw people doing drugs at the front entrance and reported it. 0 reaction. I ended up having to call the police myself. This was a disgrace to the Hyatt name. If a franchisee, you should rescind their FA and if a company store shame on you. Ps we have stayed at Hyatt’s across the price range globally. We are seasoned travelers.

The room was clean and everything looked done when we arrived.

The TV had 7 white spots on it. The tile in the bathroom seems as itf they will pop out.

Roach on the wall in hallway. And the outside needs alittle to be desired.

Gute Lage, schöner Pool, gutes Gym, großes Zimmer