Hyatt House Dallas Uptown

Clean and large rooms

The staff was friendly and the hotel was in an easy accessible, nice location. We were able to check in and out easily and the parking garage entrance and exit was near the elevators so you didn't have to walk far. There is also ice cream available for purchase in the lobby which was a plus.

We booked a room with a king bed, as it was just me and my spouse staying a weekend in Dallas, but when we arrived the only room available was two double beds.

Bathroom was a bit dirty from rust and such

Great location within walking distance of shops, food, and venues. Staff was extremely polite and accommodating. Very pleased with everything.

Tutto

Nulla

Me and my wife came to Dallas for our 1 year weding celabration. We reserved the HYATT HOUSE UPTOWN for 15 days. After four hours of journey, we reached the hotel around 8:30 pm. When we arrived the recepcionist far from friendly, unpolitely told us that there was not card tap possibility, even i could see the sign at the machine. We provide two card which didnt work ( my card have worked perfectly in everyplace in the world, not just in US). After that she told to us: if you don’t have a physical card working you have to cancel the reservation. Simple like that. NO EFFORT, NO KINDNESS. She didnt try to help us. Just said: call bookin to proceed the cancelling. 9 pm we was outside the hotel, with some heavy luggages and calling to the booking and making a new reservation. When we arrived at the Hotel and i told that i didnt have the physical one, the answer was: no problem, we can do like this, easly and you are welcome. We spent 3 min at the front desk. To conclude: I’ve already been in more then 15 countries in last few years, additionally in at least 5 cities in US, and it was the ONLY place that didnt allowed tap Phone card, the phyisical didnt work and they dare to treat us as they were doing a huge favor. It was the worst hotel experience in our lives. Terrible.

The staff was great. Front desk employees Cedrick and David helpful, Billy at the evening food area was polite and helpful, and Ms Tammy was helpful in several areas. Great team. Room was very clean.

My room was near the apartments across the street, loud noise at times.

Walking distance to the arena

Nothing