Fairmont Resort Blue Mountains MGallery Collection

The kids had a fantastic time with all the activities we all did as a family

Room was not clean

Warm and inviting foyer

While the property has potential, our stay was disappointing. Our room was unusually large but awkwardly laid out, which made it feel impractical rather than comfortable. I had noted my pregnancy in advance, yet the welcome amenity was pre-cut fruit including rockmelon - both not recommended for consumption while pregnant - which felt careless. The main restaurant was fully booked, so we tried the Italian venue. Service was inconsistent: at one point we were the only table, our drinks never arrived, and my pizza was undercooked in the center and inedible. Room service also fell short, with a very limited menu and a quoted 40-minute wait. I hope the hotel reviews its pregnancy-friendly amenities, service training, and dining options to better meet guest needs.

Great vibes and atmosphere. Looks very grand and beautiful.

The only knock I have about the Fairmont was lack of staff. It was a public holiday long weekend so must not have had full crew on deck. Check in was delayed and room service towels and sheets etc was delayed. We were compensated with drinks vouchers and wine which is fine but that’s all that was wrong. I would definitely go back as the location and staff were friendly. The 2 doctors whiskey bar was great and the rest of the facility was really cool.

Loved the restaurant. So glad they moved it back for evening meals to this area as in previous year you could only eat in the cafeteria style area which was not acceptable for a venue of this quality.

Bathrooms are in need on an update at some stage.

Location is good. Giving the feeling of fresh, quiet and clean air

There is a fire danger/risk hidden in the room. There is a power point hidden behind the bed. The bedside lamp was plugged into it. I think previous guest plugged in a double adapter into it which made it more dangerous.