Grand Decameron Montego Beach, A Trademark All-Inclusive Resort

I enjoyed the staff and events. Beds were comfortable and pools and bars were cool. I didn’t not have hot water for showers and the room was a bit dated.

Wont go back!

what I liked was the staff was rather nice. The second thing that I liked is they have their own beach, now what I didn’t like. I did not like my room. I honestly hated my room. It looks like a one bedroom apartment without a kitchen and in order to use my TV. I had to literally keep my bathroom light on to keep my TV working. There was absolutely no hot water. It took 48 hours for me to get towels and they don’t provide wash rags so if you’re looking for a wash rag, don’t look for one I asked for a balcony with an ocean view. I got a semi balcony with a basketball court view. I did not have a telephone in my room in order to call anyone, and then upon looking around in the room, I found the telephone broken inside the bathroom drawer with an old showerhead. The hotel is rather outdated lights flicker all day long in the dining area. It needs upgrades. It definitely does not have an elevator so get used to walking up and down steps. If you’re vegetarian, they really don’t have a good selection for you at all. The food selection wasn’t that hot either it was OK time to time with certain items, but other than that the food selection was poor. Would I use this hotel again? No, I would not. I will only recommend a hotel like this to somebody that’s traveling with a bunch of kids and don’t require much due to the fact that they are traveling with a bunch of young children. Also, there’s no trash cans in the rooms at all. WiFi is trash also.

Hotel was dated but fairly clean. No hot water in the shower most days and the day we had hot water I burned myself because it was only super hot and I wasn’t expecting it since we had no hot water at all. Not enough silverware and bowls. It was annoying.

Where to start mmmh it's a very nice hotel a view minor problems here and there as it seems the laundry is not on site this make it hard to get new towels as house keepers seem to take but never replace, the food is good just might need a few more special restaurants, beach water is very beautiful everything is just easy to reach 🙂 the staff are amazing the restaurants seems to need more forks and knifes like what 😂. The staff are friendly well some of seems they have good days and bad days. The hip strip is close by so this makes seeing outside lovely. I just wanna shout out to Sean at the front desk from check in to out he always check on us when we are passing to see how is our stay very professional and nice guy our family love him always joking and have a smile on his face which makes him standout, shout out to the bartenders who makes the best drinks ever we will be back love always Ye mun 1 love ja.

It was good

I had one of the worst resort experiences of my life here. The customer service was beyond disappointing — especially at the front desk, where the staff were shockingly rude and unhelpful from the moment we arrived. We were told that check-in would be at 3:00 PM, so after a 4-hour drive, we arrived around 2:30. At that point, we were told our rooms weren’t ready and to come back at 3:30. That turned into 4:00… and by 6:00 PM, we still didn’t have our rooms. To make matters worse, we had booked our stay weeks in advance for the other side of the resort, but were told upon arrival that it was fully booked and we’d been moved to the Cornwall side — without prior notice or explanation. When we finally got access to our rooms, they were not properly cleaned or stocked. There were no towels, no washcloths, and not even a bath mat. I called room service, and someone eventually brought a few towels — but when I asked for washcloths, the staff member casually told me, “We don’t provide rags.” When I asked what I was supposed to wash with, she shrugged and said, “I don’t know.” That level of indifference was insulting. We then discovered that our shower had no running water. When we contacted the front desk again, we were met with nothing but attitude and no urgency to resolve the issue. Adding to the frustration, we had specifically requested a ground floor room for my elderly grandmother, who has had multiple surgeries and struggles with stairs. Instead, they placed her on the fourth floor with no explanation or effort to accommodate her needs. And the food? Absolutely terrible — bland, limited, and nowhere near the quality expected from a resort. I was born in Jamaica and visit often. I’ve stayed in many different resorts across the island, and I can honestly say this was the worst experience I’ve ever had. Between the rude staff, poor accommodations, and lack of care for guest needs, I will never return

Rooms were very unkept

The price was good. The property is one of the older hotels in the area. They have obviously tried to keep up with repairs but the restroom needs some updating. The room was comfortable and the food was good. The beach area is small but really nice. I enjoyed my stay and I would go back.

No hot water the entire stay. Complaints were not addressed. No towels. Room was old and in need of repairs. Staff was friendly but service was poor