Quality Inn Downtown Inner Harbour

Staff was very rude and impolite. There is no parking when we check in. An unimaginable experience we faced. Restrooms are not at all clean. The floor is unhygienic, and there is a small amount of dust beneath the beds. There are no toiletries. Restroom water smells like a rotting thing.

Let me start by saying I am a wheelchair user. When I arrived to check in, I discovered two steps leading to the check in desk. The clerk had to run back & forth between me & the desk to check me in. He informed me that there was no housekeeping. That shocked me. What kind of a hotel doesn’t have housekeeping, especially in Victoria, a popular tourist destination?!? Once checked in, he took me outside & into a courtyard. Around the side was a ramp in a hidden alcove. This was the only way for me to access the building. There was no automatic door opener, so I had to wrestle with the door. My room was on the 2nd floor. I discovered that rather than giving me a room off the main hall, I had to go to the very end of the hall to find the door for my room hidden in a narrow hallway. It was a tight squeeze to get to my room. There was a second room with the door right next to mine. Traveling solo, this didn’t make me feel safe. Once inside, I realized that my room was in no way accessible. I couldn’t even get my wheelchair into the bathroom! Because of the layout there was nowhere for me to park my chair at night to charge it, other than right behind the door, which blocked the exit. I also discovered that the room had no A/C. Instead there was a pedestal fan. I looked out the windows & my view was the rooftop of the hotel. My window had been left open, so I closed it. The next day was the start of the medical conference I was attending. I returned to the hotel at 9:30pm & discovered the courtyard gate locked, leaving me unable to access the ramp to enter the building. I went into the lobby & it took some time to get the clerk’s attention. (I was calling him from the bottom of the stairs.) Eventually he heard me & I explained my problem. He told me they locked it for security. After letting me in, he locked the gate behind me. This was unsafe because if there was an emergency, my only way to evacuate was blocked by this gate being locked. When I got to my room, I realized that the window I had closed the night before had been opened, so despite there being no housekeeping, someone had been in my room. I had closed the window for safety reasons so this upset me. Who was in my room & why? While the sheets & towels were clean, this hotel gets an EPIC FAIL for a complete lack of accessibility. It’s 2026-DO BETTER!! I had someone who works for the fire department call & ask about accessibility after I got home & they were told they didn’t have any accessible rooms. I paid $663 for a 2 night stay. Absolutely ridiculous given the circumstances. Honestly I feel like they owe me a refund for all the unexpected cr@p I had to deal with. It was an absolute ripoff. They did absolutely nothing to try & make my stay easier for me. They have no clue how to treat disabled guests & the lack of accessibility shows they simply don’t care. If you’re disabled in any way, don’t even think about staying here.

Close to harbour Clean Indoor pool

No air conditioning No room refreshing unless you are there for over 3 days No screen in the windows and they don’t open very much

Good location

No air conditioning. Cleaning every 3 days

Sehr gute Lage

Nice big room

Steps into reception and to the lift. I’m sure there was probably wheelchair access somewhere. No aircon and it was quite warm. Was also one hell of a hill to walk up with heavy luggage.

This picture is old on TA. This hotel has no place to park to register. You cannot stop outside the front door,it has been made into bike lanes and you cannot block them. You cannot use their parking until you have the room key card. We drove around 6x and I finally had to block the bike lane…my daughters in the car were yelled at by the bicyclists… They got me registered quickly and I drove around the block again to enter the parking area. The room is fine, it was clean, a fan was going…it was 30’ and no A/C! The pool is just a room with cement walls and a little pool. We went out for the day, the parking lot was full. So we went for dinner and returned to a still full parking lot! I kept circling, but there was nowhere to park…and I paid for parking! I had to block the bike lane and ask them what to do….the man behind the desk ran down to have a look. Yes there were two open spots. The first one was in a corner and a big truck pulled in on an angle, so his backend was over the line.there was nowhere to way I could get into it. The second spot was for small cars, there were two bigger cars parked already. I was able to pull in, but we couldn’t open the doors! It turns out that one of those cars was his, he moved it! Thankfully! We were so tired, just wanted a shower and go to bed. We go back to our room, no maid service so no clean towels. I called down and they had me go to the front desk. They only had two bath towels and two Hand towels for three of us😖 I think if I was in Victoria I wouldn’t stay here again, the parking situation alone was frustrating enough!

De locatie, het enige pluspunt

Temperatuur in de kamer, bloedheet en de airco stuk. Beddengoed onder het bloed, gehorig (echt megaaaa), mensen ongevraagd je kamer binnen komen??? Badkamer vervallen en smerig.. Douche zwembad stuk, zwembad goor, zwemhanddoeken echt onder de vlekken.. Parkeerplaats vol, terwijl je 15 dollar per nacht betaald.. Enz Enz Enz! Alsjeblieft, wees alsjeblieft niet gierig en geef iets meer geld uit voor je eigen conform!! Het is erger dan verwacht!!