Residence Inn by Marriott Philadelphia West Chester/Exton

The staff was very friendly

N/A

Clean convenient with a nice kitchen and even a dishwasher which we needed.

Difficult to talk to cleaning staff as no one spoke English

Marriott really needs to refresh this hotel. They clearly updated the bathrooms but the common areas in the rooms and hotel need attention. Staff was great. I had a house emergency and left while they worked on the issue. Overall not bad with the exception of the hallway odor that I alerted the staff about at the front desk. Once I stated my room number there was a look between the employees that they knew I wasn't being melodramatic. They offered me another room but the smell did not permeate my room and I was ok with staying there. By the time I got back it was fine and that housekeeping had come through. I had to extend my stay and they were very accommodating. The day I was to check out I opened my door and came close to getting sick in the hallway. Now, it wasn't just me but my son that said it was really bad. I had to go down to the lobby and have them apply my Marriott reward card so I relayed to them that it was exceptionally bad today. They were apologetic and again knew the issue was with a guest. I cringe to think of staying in that room after they depart. It was a smell I have never experienced before. I have raised boys who played hockey and lacrosse so bad smells are not new to me. The hotel is in a nice area and I think I paid just over 200 a night... not the ritz but not a roadside hotel either.

Nice rooms and location

Price

Price and location

Check in was a hassle, breakfast was poorly maintained compared to others

Woke up too early didn't do breakfast location is good.