Residence Inn by Marriott Cleveland Mentor

location and room

internet problems 30 held on my card for incidentals. If I give you a card, charge the card for what I get not $30. Seasonal only hit tub

Alicia was amazing! I called about trying to get an extra bed for my son and she was gracious and helpful. Waking up in your hotel on my birthday when I have to bury my grandmother that day was going to be hard. I appreciate Alicia making it a little less stressful.

Rooms was fine

Front desk staff “ Debbie?” Very short with her responses and seemed bothered with your questions.

The hotel was very comfortable and every employee I talked to was so nice. I always get a little nervous with the free breakfast but it was really good (and I am super picky). One day I had a mini egg omelette with veggies in it and the other i had an egg frittata! I would absolutely stay here again if I came back for business. My room was very spacious and I enjoyed the full kitchen.

We traveled with two small dogs and got charged a high amount of $ for a deep cleaning service. I hope whoever stayed after us got that deep cleaning because we smelled nothing but dog urine for our stay. Very disgusted and disappointed by the amount we paid and service we got.

Debbie was so polite and patient with my requests in order to help me be comfortable during my stay! She gives hospitality it's meaning and the hotel was clean and a great stay! Thank you.

The breakfast was good. A lot to choose from but the facilities were not up to my standards for cleanliness. Mold on the bathroom curtains and the tub and shower both were dirty. The room had not been swept from the previous guests and there were fingerprints all over the cabinets and things were very worn down.

The cleanliness of the entire property.

Convenience and location.