Residence Inn by Marriott Cleveland Mentor

Great experience both times my family of 4 and I stayed here in the past 30 days. We arrived late at night for both stays and Patricia M. was welcoming, kind, and accommodating. The room was clean, spacious, and comfortable. And the mattress was to die for. Having a kitchenette made our lives so much easier while traveling with babies. Special shout-out to Janet, who manages the giant breakfast spread. She truly is The Best. We are so pleased with our experience that we’re making this our official half-way stop between home in the East Coast and family in the Midwest. I highly recommend this location

We had a weather emergency and Alecia was immensely helpful in accommodating a request for a room close to an entrance on the ground floor, for our elderly Pomeranian to easier access the property and also as not to disturb others, as she is still quite a barker. Rooms are soundproofed enough that you don't hear all the guests coming and going as much as you do at most hotels. Providing a nice relaxing environment. Highly recommend

Everything was fine for our situation.

room was very nice staff was amazing

there was cereal under the bed and at the edge of the bed on the carpet and something . They charged me 100.00 pet fee and the room isnt clean going into it from people. Breakfast was cold I mean the only thing not cold was the oatmeal was warm ( not hot) and the food wasn't very tasty. Was a disappointment compared to past stays when they had better food.

Pets in facility including in dining area. So unsanitary.

I've stayed here several times and it's always been an excellent stay. Very close to I-90 making the Cleveland area easily accessible. Rooms are in excellent condition. Parking is convenient. We've enjoyed the outdoor pool and fitness center. Very good breakfast buffet. The customer service is excellent. I would especially like to thank Alicia for being expecially attentive and providing exceptional customer service. Thank you,

We stayed for the weekend for our scrapbooking retreat. Debbie checked in with us before she left for the night and Janet had the conference room stocked with coffee, water and ice every morning! They are always accommodating when we need something. We always enjoy our stay!

Is it possible to give more than 5 stars? I traveled to Mentor to visit my father who was in hospice. I stopped at the hotel at 2AM, exhausted with no reservation...just a hope that I could get a room at a decent rate. Patricia, the night manager, found me a room at a very reasonable rate which was a huge relief (I was prepared to sleep in my vehicle!). Her manager, Alicia, extended that special rate for the entire week as I didn't know when my father was going to pass. I've stayed at thousands of Marriott hotels all over the world and I can honestly say that I have never experienced such kindness and compassion like I did at this Marriott Residence property. It's a newer property with beautiful, spotless rooms and the breakfast is just delicious! I was in a heartbroken state and these wonderful ladies made it bearable for me. They took good care of me and I can't express enough how much I appreciate it. This is the hotel to stay at if you're in the Cleveland/Mentor area as it's located near many great stores, coffee houses and restaurants, but quiet enough where you can get a good night's sleep for whatever lies ahead. Do not hesitate to stay here, you'll be happy you did! This hotel has heart!

My husband and I were staying at this hotel when his heart went into AFIB. Being in a strange city with no family or support near by and not knowing how long I might have to stay at the hotel by myself, I can't express how grateful I was for the staff, especially, Elisha, the front desk manager. She was concerned and helpful in a very stressful situation. Everyone was extremely helpful and kind. My husband ended up transferring to another hospital and I ended up moving to another hotel closer to that hospital. It was in a sketchy area and I was not comfortable there. I would recommend the Marriott Cleveland Mentor to anyone. It was in a safe area, the rooms were spacious and comfortable. The staff were wonderful. We ended up coming back and staying another 2 days so that my husband could recuperate before we headed home. This time we used a 2 room suite to accommodate our children who had flown in to help their parents. We used the laundry room due to the additional time we spent in Ohio and it was so nice to have that in the hotel.