Residence Inn Kansas City Independence

The location was close to the highway

The towels were dirty in the room the a/c didn't work told the front desk they said there was nothing they could do till the next day, had to request a fan and the next day know one came to work on the a/c unit. Wish the room was worth the price

Terrible hotel. No usual stocking of things. The lady at the front desk had to bring me number of items that weren't in the kitchen. No dish towels. No dishwasher soap. No hairdryer in either bedroom. Old used sponge by the kitchen sinkDishwasher didn't work even when the employee tried. Bedroom with king bed the bathroom sink filled up and didn't drain. Had to use tub to brush teeth. Floor sticky No.pots and pans only had 2 forks. The lady on the evening shift (4/13/26) said they will refund all of my points. Hopefully that will happen. The hall had many doors that were pealing. This hotel should be closed down for major renovation. This was our first and last stay there Room 414 2 bedrooms

We was turned away when we arrived because their system was down and told us that they didn't know if we could get a refund

Very run down. You can tell the owner doesn't care about this place. Thank goodness we were only crashing for a few hours on our way through. Our room smelled of stale cigarettes. The door to 1 bathroom barely opened it was wrapped so bad. Kids drawings on the walls and bedding, satins in the carpet. Sticky floors, broken toilet paper holder, missing light covers... Etc. we found a previous tenant's garbage, very obvious on the floor. And no way of calling the front desk from the room. The staff at the front desk was helpful but said this is not his hotel, he actually works for hilton and was just helping out. Don't stay here it doesn't deserve the Marriott bonvoy name. I paid over $200 for my family to stay here and it was not worth my money.

We liked the 2 rooms along with a walk in shower. The beds were comfortable and clean. The continental breakfast was delicious and enjoyed. The pool was nice for the younger kids.

The glasses and plates in the cabinets were dirty along with what few pans there were to cook with. The shelves in the cabinets had sticky stuff on them. Above the TVs in the bedrooms were extremely dusty. Staff was irritated that we asked for more towels to shower with since the others were used at the pool.

Despite nice staff, the place needs a total overhaul. Room not ready for check in when should have been. Only one gal working all evening (not safe for her imo). TV is very old/ small and cut out every 5 seconds. Got a rollaway and had yellow stains. No hot water/ body soap was out and the whole place smells like weed.