Residence Inn Kansas City Independence

Single room with two bedrooms and bathrooms and a kitchenette.

Trash from last guest in the kitchenette not emptied. Garbage disposal in the kitchenette did not work which caused the sink to back up. Stove light in the kitchenette did not work. Dirty linens left in hallway overnight. Body wash dispenser in the shower was empty. No soap provided for the bathroom sink. No liner in one of the trash cans. Charged $10 for parking per night which I did not expect at this type of hotel.

The bath tub had all kinds of hair in it. The closet floor was dirty as well and the cracks in the couch are DISGUSTING. It’s a nice and comfy place but cleaning is definitely lacking

This wasn't a very good stay for us. The stand up shower had a weird drain that was a long flat silver metal cover. When I took a shower, it must have been stopped up because it flooded the bathroom and some of the carpet in the bedroom as well as got the room underneath us wet. When we alerted the manager about it, they gave us some extra towels to wipe it up. The housekeeper happened to be right outside our door working on a room across from us, and I put the wet towels in her used towel basket and told her what happened. Her reply was "that's too bad." It would have been nice for her to say something like "I'm sorry to hear that, have you told the manager yet? Can I get you some more towels? I'll let the manager know that your bathroom needs to be mopped and cleaned" or something like that would have been better customer service in my opinion. My husband had to get a butter knife and figure out how to pry it open and then clean out all the hair in the drain. Also the sink drain was very slow to drain. I had to wait a while in between brushing my teeth and washing my face for the water to drain out slowly. When we tried to use the dishwasher, there were no labels on any of the buttons. The cover/strip that had all of the info on that had been taken off and nobody had replaced it or even wrote what each button was so it could be used. I got a manager to take me to an unoccupied room so I could take a photo of it to know how to use it. Tried to add photo but it won't let me.

Like the 2 bedroom suite. Would have been better with a sofa bed in the living area. Breakfast was done well. Would stay again.

I like my own room with bathroom more private and my friend s own room w bathroom… 2 bedrooms in one room is best…

Housekeeping didn’t bring us clean towels and rags

👍 👌 🙆‍♂️

Broken bathroom, absolutely unclean. Blood stains on the blanket. Asked to make the room, nothing was done. Will never ever gonna stay there

Great to see you are renovating.