Residence Inn by Marriott Memphis Germantown

Fin beliggenhed med få minutters gang til indkøb og restaurant. God seng

Værelset lugtede gammelt og var slidt og med et meget støjende køleskab og ac unit. Elevator meget slidt og ramponeret. Der var askebægre og cigaretskod overalt på terrassen, som derfor lugtede fælt af røg.

The staff was super friendly and helpful. The breakfast was good with a tasty main choice each day but always had scrambled eggs and a protein, plus bagels and English muffins, waffle maker, etc Except for the train, the location was quiet. Convenient to shopping and restaurants and Johnson Park which has a nice walking path. They allow pets.

Property is in disrepair. Lots of dings and scrapes on the walls. Luggage carts all wonky. Gutter falling off outside near parked cars. Water stain on the ceiling in our room plus electrical outlets that didn’t work, lightbulbs blown, questionable stains on lampshades … just generally in need of a long overdue update and some TLC.

Taille de la chambre

Nous avons été relogés dans l’hôtel à côté ! Pas de coffre comme prévu dans la chambre

The breakfast was average, but not great.

More options to choose from.

Improvement needed

Hot choices

The hotel itself is located in a very desirable area of Germantown. Which made it all the more disappointing once we saw the condition of the facility itself. This is the worst Marriott branded hotel I have ever seen.

On arrival at the property, we could clearly see screens that were partially torn from windows. That was the first clue that this Marriott location might have some issues. On the way to our room, we saw dingy, dirty, hallways. Carpeting that was stained and filthy, and visibly damaged doors just to name a few. When the room door was opened, it reeked of a heavy smell of bleach. Upon further inspection, we observed what appeared to be black mold in the bathroom area amongst other issues. As for the room itself, though spacious, it was quite dated. To the credit of the front desk manager, she took our concerns seriously. There was no dismissive tone on her part whatsoever. She remained pleasant and professional. And offered any assistance to us that she could. In our opinion, this hotel does not live up to the standards of the Marriott brand. It needs to be immediately closed for renovation.

Accommodations

Cosmetic appearance of facility's interior

The staff was exceptional.

N/A

Breakfast

Mold in room 218, smell in hallway. Toilet seat loose. Sink is slow to drain.