Residence Inn by Marriott Memphis Germantown

First, I will say that all staff members that we interacted with were great - friendly and helpful. That said, this hotel, or as least our room, was in rough shape and badly in need of remodeling. Really everything needs to be updated. The kitchen area, the seating/tables/desk, the bathrooms, the curtains. The bed was fine, comfortable and clean. Marriott needs to step up and remodel this hotel.

The staff was excellent, very sweet and professional. Very attentive to guest needs. The room and facilities are clean, just a little worn down. The bathroom door and HVAC closet door in our room didn’t close/latch fully. It wasn’t a huge problem for us but some guests might not love that the bathroom door keeps popping open a bit. Despite that, I would stay again. There is a train track right across from the hotel. I wasn’t bothered by any train noise, but possibly super-light sleepers could be. Expedia said there was a hot tub at this hotel (I filtered for hotels with hot tubs), but there isn’t one - just FYI.

Was completely shocked that this was a Marriott hotel. This was more like a motel 6. Water leaking from the ceiling when you walk down the hall, metal panel sticking out in the elevator, the rooms had no drain plug in the bathtub, was missing a closet door, holes in the curtains, hole in the ironing board, completely worn down table and chairs, botched up patch on the wall, and a really loud ac unit. We had paid extra on hotels.com so we could have a suite and when we got there, they had none. The only thing they could offer us was to split up my family into 2 rooms. We have 5 little kids and my husband had to sleep in one room with some while I slept in another room with the others. Cant believe we paid $250 for this! The only positive thing about it was it had comfortable beds and a really good continental breakfast. Everything else was less than stellar. Would not recommend.

Our room was comfortable but outdated. The hotel is located in a nice area and we felt safe staying there as a family. The rooms could be updated and cleaned a little better but it was fine overall.

Liked the staff with quick attention to our concerns. Loved Tyann who alone handled breakfast every morning(3 days) with grace, efficiency, and a smile! And Sunday morning was very crowded, but Tyann was a STAR in dealing with everyone! Also appreciated the desk staff and "handyman" who quickly addressed our toilet "issue". Our room, 224, definitely has slow draining problems in toilet, shower and sink.

Hotels.com let me book a room that wasn’t available. We were stuck with no where to stay as all hotels were booked. Management opened a room that was out of service that didn’t have ac or heat. Terrible

Comfortable beds

Shower head leaked, 1/2 water up 1/ 2 water down. We stood in standing water to shower. Slow drain, no frying pans

Clean, spacious but a little dated