Candlewood Suites Eagan Arpt South - Mall Area by IHG

The staff was very helpful every time we needed something. Rooms were clean and the pool was nice. One thing to note is that since they were remodeled after becoming Candlewood, the queen studio suites no longer have the sofa bed. So... if you see that on the website, they no longer have it. I can't speak for the other rooms, but that is what the manager said about the queen studio suites. He gave us lots of extra blankets and pillows. The suite was nice and had a couple of pots and pans as well as dishware and silverware. We used the stove one night and it worked well. I really recommend this place and would certainly stay there again.

Pros: Mostly good service and staff. Room amenities operated well. Cons: Amenities in room were not well stocked. Excessive noise in lobby late at night that could be heard in hotel. Staff did not care of it.

Springhill suites was easy to get to, parking was easy, fabulous amenities and breakfast. The room was impeccable and the two tvs were great .. Super friendly!

There was a very loud intermittent noise from some machine in the locked closet in the bedroom-disrupted everyone’s sleep

Upon arrival we were told that the hot tub was down, they would call the next day to get someone to fix it, it was never fixed during the stay, the GM gave points to our IHG account for inconvenience, when we arrived to our room we noticed that the bed was small and realized that it was a queen and not a king that we payed for, contacted the GM about this and his statement was that the REGULAR GUEST comes first before 3rd party reservations. This should not be a acceptable response provided to any guest, and they were sold out so it was nothing he could do, we could just check out without penalty, we had an event to get to so we stayed and looked to figure it out later, on this stay we were placed in a handicap room, and our main door had to constantly be jiggled and worked on by my son otherwise you could just push the door open and walk in, ice machine in the fridge did not work so the staff had to bring up ice from the employee break room. I have stayed at plenty of Candlewood Suites over the years but I have never had a manager insinuate that my money was not good enough because I booked through a 3rd party, also when I asked a employee what the price difference was between a king and queen room was he said between 12.00 - 15.00 bucks per day, I told him why I inquired about that and his response was oh its not that much no big deal. What a great group of people working at this establishment.

This was our first time here, we had both of our dogs on this trip. The staff were extremally helpful and kind, the rooms were nice and clean. We have another trip scheduled, I would recommend Candlewood Suites.

Excellent suite. Very clean. Would have been nice to have vending/ice machines, and maybe a breakfast option

The rear hotel key entrance did not latch when closed-security risk. The room deadbolt would not latch-security risk. The pillows were hard & lumpy. In nicer hotels, you often have a feather pillow option. Loud party in main area of lobby later at night. Loud kids running up & down the halls late at night uncontrolled. Fire alarm went off in the middle of the night for no reason. Parking lot entrance door key entry was not working one evening & half of the hotel had no electricity. There were not any drink machines or provisions to purchase water or soda or snacks. Trash & laundry in the halls because they do not service rooms unless you ask for it. Hotel switchboard must not be staffed at night-could not connect with hotel due to very late arrival caused by airline delays. Had to show up at hotel at 4AM to find out if we could get in or not. Hotel not ready for prime time. Hotel manager refused to refund charges when we had to check out early for family emergency brain surgery & follow up. In fact, the hotel charged an extra $244 incorrectly which they said they reversed but which has not shown up in my credit card statement. The room was OK because everything was new. All in all very dissappointed with accomodations. I really do not expect to hear from anyone but I doubt I will ever stay in Candlewood Suites again. Very disappointed with IHG.

Unfortunately, they were unable to provide washcloths on two of the days we were there as no one knew how to operate the laundry equipment. The air conditioner in the suite bedroom sounded like a jet taking off every time it came on as it cycled to keep the temperature on the thermostat. Parking was adequate, but guests did not park properly and trucks with trailers took up multiple spots.

This hotel was undergoing renovation. We entered a lobby under construction, filled with noise and construction dust. With some effort we did get attention from an employee who was very rude and blamed us for not knowing that renovation was taking place. The room was adequate but dirty from past guests.