Candlewood Suites Eagan Arpt South - Mall Area by IHG

They were doing renovations like it said when i booked, but they had no reception area. Had to wait in the hallway for 15 min for then to just hand me a piece of paper and ups box to use to fill out my paperwork on. The whole stunk like chemicals and paint. Later on on the 2nd floor where we stayed, we ended up having are room fill with a natural gas smell. Went and got someone from downstairs who came up to look at it. He said it was just the dryer vent but then called someone and said he could smell the too and then just closed the door to that room, we were in the room across from area. Later on they put an area closed sign up. None of the door in our room closed. The bedroom door only one side would close. The bathroom door wouldnt close and latch. Overall if every hotel wasnt booked i would have asked for a refund and went else where.

Hotel was under total renovation. I was never informed. No breakfast, no pool or hot tub. Spotty Wi-Fi. I understand renovations taking place but had no idea a head of time. The noise was bad. One overnight front desk person had their puppy with them. The hard water is terrible. All the dishes freshly washed were all gritty. Most glassware was unusable. No do not disturb sign for door. Couch and pillow extremely uncomfortable. Bed in bedroom was very good and having pillow variety was nice. Bathroom size was good and shower was adequate. I never wanted to bother the staff because I was concerned about service. I was able to get ice when needed but shouldn’t have to ask front desk staff for it.

My room was recently updated. There were also very few dishes in the cupboards, and no hand soap. Only plastic utensils available (not ecofriendly!). However my main concern was the lack of sound proofing. The noise from the parking lot and hall way was one thing but I could hear my neighbor's conversation word for word. It was distracting and made it difficult to sleep.

Fantastic rooms, and the staff was great, cant wait to see it after the remodel

Property under serious renovation. Should be closed. They should not be operating.

We come to the area 4-5 times a year to spend time with our grandkids, 3 and 5 years old. We always seek a hotel with a pool and the kids love that. That has been "our thing" with them. They always look forward to swimming. Unfortunately, the pool was closed as was the breakfast area. If this had been posted on their website, I would've booked another hotel and kept this one in mind for the future. Once we realized the pool was closed, we called the front desk to explain why this was important to us and asked if they had a sister property that we could take the kids to swim at their pool and we were simply told "no" with no offer or suggestions to help. At this point, we were past the refund time and just felt stuck. We drove to the Holiday Inn across the street and explained our situation and they were super helpful and found us a place to take our grandkids to swim. They were at capacity otherwise they said they would've allowed us to bring the kids there to swim. This could have all been avoided by simply posting the closures on their website. As it is, I will not stay with them in the future.

The stay was not good. Pool and hot tub was not open. To much renovation going on during our family vacation.

Looked clean and nice, was upset that there was construction and was unable to use the pool and hot tub. Would of expected hotel would of let me know this information.

Fantastic hotel offering really nice rooms with all the amenities you could ask for. Lovely comfortable bed and a great refreshing shower.

Check in was very nice. We were very disappointed to know they were remodeling and the pool was closed. This was one of the big reasons we stayed as we had 2 kids with us. So, instead of hanging at the hotel pool, we had to find something else to go do to keep them busy.