SOL by Meliá Pelícanos Ocas

Very good.

Really liked the amount of space we had

Maybe too many people

nothing

everything

Habitación pequeña para tres personas. Había que saltar para poder entrar en la cama. 🤷

I liked the location of the property.

The check in was an absolute disgrace. The early check in online the day before is so pointless if it doesn’t retain the information entered. The staff didn’t seem every caring or helpful and in my opinion passive aggressive.

I was a Support Worker supporting a client who wanted to visit Benidorm. Myself Having not flown since 1982 , planning this holiday and making it perfect, enjoyable and memorable was high on my list. Bedroom: was clean and tidy Beds were comfortable. Though at reception when I asked for a duvet I was looked upon as being weird. Time for bed and I realised why. ROOM was very warm even with the balcony door open. 🤣🤣 MEALS: plenty of choices, bacon was a bit overcooked but it's not a complaint. I loved the fresh fruit selections. Toast - took longer snacks and lunch I would give 10/10 evening Meal by the time selection was made and back to table food was cold. Hence next few days I went for mostly Salads. Would like to see more salad selection choices that don't have cream and pasta as a Diabetic. But it was good. Staff at the restaurant door were pleased that I was trying Spanish phrases and even offered few more. Have to say overall my client enjoyed their stay. That she's planning on going back next year. ME I'm planning to bring my best friend and my sister next year too. Main negative point apart from 2 the rest of the staff need to smile and be happy this makes visitors feel comfortable being there. It doesn't cost anything to see a smile.

A lovely welcome was received on check in, and the check in was quick and easy. we asked for a low floor, and we were put on the second floor, so that was good. Rooms basic, but quite roomy and clean. Only 2 plug sockets in the room, but we managed. there is lots of storage in the shelves and drawers provided. Food was really good, I'm not sure what all the complaints are about. The breakfast is really good, lots of choice, freshly cooked eggs and omlettes every morning. Evening meals were also good. My husband had roast beef and yorkshire's, and sheperd's pie another night. I was disappointed that there was no paella - unless I missed that n a lunch time? The only let down for me in the restaurant is the deserts. They run out really fast, and are not replenished fast enough for the number of residents. Three times I had to ask the staff to fill the deserts up, and when they do fill them up they are very repetative. It's either carrot cake or cheesecake. We didn't stay in on a night for the entertainment so can't comment on that. Yes the corridors are noisy on a night, and you can definitely tell when you are getting closer to the weekend for the large groups of people that turn up and stay at the hotel. But they are on holiday just as much as you are. The only 2 negatives for me : You cannot take your own food and drink to the pool area. I was charged 7Euro for 2 x cups of coke, which is very expensive. I took water everyday after that, and poured it into the cups, and no one was any the wiser. Lastly, on the last day, the hotel do open the restaurant early for a continental breakfast for you, but the man that looked after the restaurant on the last day of our stay was just rude. I went to get some cereal from the same place I had got cereal from all week, but he took great pleasure in telling me that was not allowed, I had to stay in the continental buffet area, and not use the main area. I am sure a sign at the front of the restaurant explaining that we only use the continental area would be beneficial, and stop the waiter shouting at guests. No manners when talking to anyone of us. At 7.30 on the dot, he came to our tables and said "we are closed, you must leave" No mention of this previously by any staff. Would I return? Probably yes if the price was right for a few days away.