Ville 7877

Management not paying attention, poor room housekeeping, bed made without top sheet, prior guest’s vodka bottle left in room, no hairdryer, staff frequently not at front desk, only one fork for kitchenette, one coffee, and dang, no half and half for the morning coffee. Basically, very badly managed.

I wish there was a selection for 0 stars. As I sit here in this disgusting room with 2 TVs that do not work I am appalled this is acceptable to the Marriott brand. When I arrived in the lobby no one was at the front desk and I noticed there were almost bare shelves in the snack area/wall. Maybe two options and several packs of laundry soap. Then a man emerged from the back room and checked me in. Not professionally dressed by hotel standards but whatever. I noticed the desk or table in that back room was just littered with junk and items lying in their side. Terrible. However, check in was super fast and easy. He didn’t even ask for my ID or credit card. I travel a lot for business and have NEVER checked in to a hotel without being asked for both. So I proceeded to the elevator. As I waited for the elevator I noticed the man was wearing flip flops or those slide shoes. Also started to notice the condition of the space thus far. Ice machine out of order and one of the dryers out of order. I head up to my room which was right next to the elevator. As soon as the elevator door opens I get a faint smell of Chinese food or something along with air freshener like the kind you would smell in an old car. It’s late, I’m tired, I’m hungry so I ignore it. I get into my room and WOW what a skeevy disappointment. Carpet frayed in a couple areas, holes in the arm of the 1980’s couch, ripped seat cushion in the kitchen table, dirty fork in the sink with food remnants stuck to the bottom of the sink, dirty stove top from food and it was so beat up with scratches and wear. The floor in the bathroom is cheap vinyl planks that are uneven my sock got caught in it. Thank God I carry Clorox wipes with me because they are a definite must. So I get in and start to settle. I attempt to turn the TV on in the bedroom. No go. The remote is lit up but won’t turn on the TV. So I get up and turn it on directly from the TV. Success! However it says No Signal. I play with it for a bit and then attempt same with the living room TV. Nope. Doesnt work. No Sugnal again. After about 20 mins of this nonsense I call the front desk to let him know and he suggested I turn in the TV by the TV itself. I confirmed that. He said well we do t have anyone here to help with that but he’ll send them up in the morning. WHAT?!?! So I went back troubleshooting again with the box behind the TV only to find a ton of dust bunnies and a tiny little bug or ant or something crawling out of it! Still no TV. I’ve been sneezing ever since and now have itchy watery eyes! I was hungry so I did order food and went down to meet the delivery guy. I overheard a lady sitting in the lobby tell the front desk man she got locked out of her room and was waiting in the lobby for 20 minutes for someone to help her!!! Unbelievable and ridiculous. After I ate and started getting really frustrated about the 2 non working TVs so I went downstairs to the lobby to ask for a room change. Waiting about 5-6 minutes and still no one showed up. I called from my cell phone and no answer after about 10 rings. Figures. So back to the room. As if I weren’t annoyed enough, the old fashioned ac unit kicked on (I had to turn on earlier and set because they were both turned off and the room was muggy and warm) and i forgot how loud they can be-you know the ones that are under the windows and you have to lift the little door to access the controls-they are super loud in the bedroom. I wouldn’t be able to hear the TV anyway. So as I sit here & type this review I should only feel lucky to have burnt orange walls to stare at in the ONLY available hotel room within about 20 miles because nothing else, and I mean nothing, is available tonight because a concert is in town. Believe me, I’ve spent an hour checking again after all this. I will be asking for a refund. I’m going to try and attach some pictures. I am traveling on business and this is definitely NOT the place to stay. This is awful. Can’t wait for breakfast!! (NOT). Saw those reviews. I will avoid.Beware of the positive reviews. Marriott should feel ashamed.

Close to IKEA.

Not as dog friendly as expected. Very little area to walk dog, 1 empty doggie bag receptacle and no convenient waste receptacles.

The location was great, not too far from Red Rocks. Felt like a safe area to be. We got the 2 bedroom suite with the kitchenette. It's definitely worth it if you're staying for multiple days. Breakfast was decent enough.

This location is exactly where you need to be

The front desk was very thoughtful and professional. My primary criticism is that the decaf coffee wasn’t warm twice, in the evening and morning during breakfast.

The place was okay. The floor was pretty firty. The bed wasn’t very comfortable either.

Our stay was cut short due to the level of cleanliness, smells in hotel, hallways and room, dated furniture, stains on the wall and broken frame on window. I appreciated the Manager’s level of professionalism and understanding of the situation. However, I wouldn’t recommend this place to anyone. Aesthetically, this hotel needs a whole renovation.

We called front desk about the sounds above us. Kids and or adults running back and forth in their room jumping up and down for hours! Loud bangs every 2 minutes. The noise never stopped till close to 1AM very disappointing as I had chosen your hotel because I was getting surgery near by and needed to stay close to surgery center for the evening so I could go back in the AM for recheck. The sleeping medicine my doctor gave me should have knocked me out for twelve hours. But because of the extreme noise only lasted from 7PM to 9 PM. Highly disappointed because it seemed no one from front desk tried to help. Or if they did, MADE SURE it continued to stop.