TownePlace Suites Houston Northwest

I have stayed at this same hotel multiple times. The first thing that happened was an undisclosed $200.00 pet fee that we have never had to pay that high before. Only 1 wash rag in the BR. House keeper understood NO English. Room smelled like cat piss and I had dogs. Grass was not mowed so it was difficult to get my dogs in it. The breakfast was good.

Hotel dirty outside dirty no towels available no power the fourth night. It was hot. I want a refund.

Some upgrades needed

I would give a full 5 star but the property needs updates. Especially with the wiring. When we turn the light on in the bathroom it takes about 10 seconds to come on. It could use a paint lift to bring a more welcoming feel. The maintenance isn't well kept for the pool. It should be cleaned more often. Other than that, my family and I really are enjoying our stay. The suites are the best! We are able to cook meals using the full range. We love the privacy in the suites. It is quiet here. Even when the children are out playing, it isn't loud. The staff is amazing. I love Ms. Jackie and Kyndell. ( I hope I spelled their names correctly). I haven't met a worker here who isn't friendly. The hotel is very convenient to the local shopping. Rather it be, groceries, shopping, bars, movies and car rentals. They serve a hot breakfast every morning, which my children love to go and eat. This place is a true life saver for families without a home in this economy. I wish it was a bit less expensive. But hey, it beats not having anywhere to go. Especially considering we are new to the state. Please don't judge the book by its cover. It is nice here.

The room has a stinky smell

Overall hotel is good but it’s been two separate visits in which I’ve had to ask for towels daily. Rooms are not cleaned during the stay. When asked, staff shared that they don’t have enough towels. I love the room but the hotel needs some work. I visit Houston a few times a year and will stay elsewhere next time.

desk, kitchen area, peaceful and quiet, with a courteous staff.

bathroom shower stall width was tight and I'm avg size (not overweight)