Fairmont Windsor Park

Just back from 2 night stay. Same trip last year and 2 nights stay then too. Last year, I had to move rooms because air con wasn't working. My early breakfast in the room didn't arrive either. Was promised by the hotel these were blips in their service... This time, £550 per night for bed and breakfast. Had to move rooms again on arrival. A garden party with a live band ruining any chance of sleep. Hotel was informed that I needed an early check-out on second day and would like breakfast in room as restaurant wouldn' t be open. Not a problem. They didn't tell me that breakfast in the room was an additional charge. £37 for a morning omelette. I was playing golf in Sunningdale Golf Club. I asked the hotel to book me a taxis. My return trip in an Uber cost £11. My trip to the golf club, £55. When I queried it with the taxis driver, he said the hotel set the price. On check-out the bill was incorrect. I was charge for a gratuity that I didn't give. There is already a 12.5% service charge on all bills. Despite my protestations, the staff member at checkout played dumb. I could wait for her manager, but that might be a while. My taxis to the airport was waiting.... I've never written a review, but felt compelled this time. No-one enjoys being fleeced

Unfortunately our car was involved in a hit and run whilst parked in the hotel car park and, despite the security team being genuinely excellent and doing everything they could to assist, there was ultimately no practical means of recovery. What was particularly surprising was that, despite there being entry/exit barriers and a manned entrance, there was no ANPR system in place to identify vehicles. As a result, we had no meaningful evidence available to pursue the matter through legal channels. I would strongly encourage anyone parking here, particularly overnight, to be mindful of this risk. I do want to emphasise again that the security team were fantastic throughout and tried their best to help. My disappointment was unfortunately with the follow-up. The hotel manager called once following my request, however I had to rearrange the call, and despite subsequently contacting the hotel and requesting a callback on at least three separate occasions, I never received any further response. Given the circumstances, I had hoped for better communication and support.

The property is fabulous. Spotlessly clean. Staff are so friendly. Nothing too much trouble. Makes you feel welcome.

Couldn’t fault it

luxe hotel, wat te modern naar onze smaak. Nogal steriel. Fantastische staff.

Kamer 1149 was zeer gehorig, konden de buren heel luid horen praten en de tv, vanwege de dubbele deur in de kamer, geen wand, daardoor niet goed geslapen. Van een 5 sterrenhotel verwacht je geluiddichte kamers en wil je de buren niet horen. Is ook gemeld bij uitchecken, werd niet op gereageerd, geen tegemoetkoming. Wij komen hier niet meer terug vanwege bovenstaande reden.

Beautiful hotel, lovely spa, friendly staff, nice decorated room, comfortable bed..

No complaints

A stunning hotel that is very clean and smells lovely . Beautiful gardens and in a great location . Loved the food in the Italian restaurant and the food overall was excellent apart from maybe the breakfast which was very standard . However as with most 5 star hotels these days it lacks the personal touch . The waiters are on you in a shot once you finish your drink but do not make an effort to have a conversation with you . Would be helpful to have biscuits in the room as lots of people need to take tablets first or last thing. The rooms are lovely but so hot with limited opening on the windows . We were particularly disappointed that after paying for breakfast in our room package the wife fell ill and we were charged again to have it in our room . Surely just a charge for room service would have been sufficient. A shame it is run too much as a business as the hotel is stunning

Everything was great and I loved the service and friendly stuff. Helpful Also food was great- and genuinely had a good time.

Nothing- all was good