Britannia Basingstoke Country Hotel & Spa

Great

The location and general appearance of the hotel is nice. We had a room designated for clients with dogs which I suspect impacted on our experience. Whilst the surcharge for our dog was comparatively competitive, that’s really where it ended. The area of the hotel allocated to dog owners is very much in need of refurbishment and redecoration. The walls, doors, flooring covering were generally grubby and marked. During the course of our stay (3nights), we had experience of 3 different rooms. The facilities across the three rooms differed as did the layout. The first two had negligible hot running water, hot water just trickled from the taps and there was insufficient pressure to get the hot water supply up the bath shower tubing to the shower head. The first room was incredibly small compared with the second, there was now sink plug and the vinyl flooring didn’t cover the entirety of the floor. The silicone sealant around the bathroom in need of renewal. Our 3rd and final room did have hot water and at a reasonable pressure but the flooring, especially the bathroom, was incredibly badly marked and had holes in the vinyl. Similar to the first room, it was narrow in parts making it cramped especially given there was an extra single bed in it. The general feeling was that this area was not anywhere near as well maintained as the rest of the hotel albeit we never saw the rooms elsewhere, a shame when you are charged a surcharge for having a dog.

We booked for 2 nights. Room was very small, no towel rails to hang towels in bathroom so had to hang them on chairs in room. Door to bathroom didn’t close properly! We could have moved rooms but guy on desk said the only room available was £20 more! We had to tune TV in as it wasn’t set up on channels! We’ve stayed there before and our stay was good. Having said all that the staff were all lovely apart from the guy on check-in. He has no customer service skills whatsoever!

Check in was quick & easy. Room (and hotel) were clean & tidy.

This was a very basic room, which was absolutely fine for my needs, very clean & tidy however it was clearly a room that was repurposed as it had a bright green safety light that someone had covered with a sock - clearly to help them get some sleep! Despite the sock coverage the room still had a green glow to it all night long!! The gym has definitely seen better days & in need of an upgrade. 2 of 4 treadmills out of order & boiling hot made it quite uncomfortable. Additionally, what they don’t tell you on booking is that it costs £4 to use the gym/pool. Obviously that’s cheaper than most gyms but as a resident I didn’t expect to have to pay extra to use these facilities. This hotel is absolutely fine if you’re after a cheap & cheerful (and clean!) overnight for work

Room was smelly property was old and not very modern at all with broken fan broken iron stand with none functioning iron. Also housekeeping decided to enter the room while I was inside.

Good hotel, comfortable clean and convenient.

Receptionist is very rude. The hotel tried to charge me £4 for using the gym facilities, per night! Hotel is very old and needs updating. Food not great.

The coldest hotel I’ve ever stayed in! The reception was freezing. The bar was freezing. The corridors were freezing. The rooms were freezing. I was literally shivering walking to my room. Once in the room, I couldn’t find a temperature gauge to increase the temperature. Got in the bed wearing my clothes.It was warmer outside. In addition very shocked to find out that at 830pm on a Saturday night there was no food or restaurant just crisps.

The hotel was beautiful, clean, and very presentable. The room itself was nice; however, I was disappointed that it had no windows. It felt very enclosed and could be uncomfortable for guests who prefer natural light.